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Ring Doorbell Mechanical Chime is Not Working: How to Fix it

Feb 26, 2020
Ring doorbell mechanical chime

A hardwired Ring Doorbell can be connected to your home’s existing mechanical doorbell chime so that you hear the doorbell ring inside your home, in addition to getting a notification on your phone. We think you’ll love this feature of Ring Doorbells as much as we do, so here are some tips on how to fix your Ring Doorbell mechanical chime quickly whenever issues arise.

A Ring Doorbell mechanical chime not ringing could be caused by the doorbell not being wired correctly, corroded or damaged wires, or the correct settings not being enabled. If everything is properly wired, connected, and set up in the Ring app, you can try restarting your Ring Doorbell to fix the problem.

Ring Chime troubleshooting doesn’t have to be frustrating. Below, we have provided detailed tips to help you fix the mechanical chime with ease, plus an alternative option if you cannot get the chime to work with your Ring Doorbell.

Ring Doorbell Not Ringing Mechanical Doorbell

There are several potential causes behind the problem of Ring Doorbell not ringing your mechanical doorbell chime. They include:

  • Your home’s doorbell chime isn’t compatible with Ring Doorbells.
  • The doorbell isn’t receiving enough power.
  • The doorbell was hardwired incorrectly.
  • The settings are set incorrectly.

Below are simple fixes for each of these Ring Doorbell mechanical chime problems.

Ring Doorbell Mechanical Chime Compatibility

Hardwired Ring Doorbells are not compatible with all mechanical chimes. So first, you will want to check the chime kit compatibility lists.

Not sure if you have a mechanical or digital chime? You can check by locating the doorbell chime box in your home and removing the cover. If the chime is mechanical, you will see a physical bell. If it’s digital, you will see a speaker.

Ring Mechanical Chime Power Requirements

Your mechanical doorbell transformer needs to have the following specifications to work with Ring Doorbells:

  • 8-24 volt AC power
  • 40 VA maximum
  • 50/60 Hz

Ring Doorbell Pro requires an AC transformer with at least 16 volts. It also requires installing a Pro Power Kit onto your mechanical chime box. The kit is included with the purchase of the doorbell.

If you are unsure what your doorbell transformer’s voltage is, you can check it using a voltage reader. The device will read the voltage that’s being supplied to the doorbell.

For doorbell transformers that don’t have enough voltage, install a Ring Doorbell Transformer. It’s compatible with all hardwired Ring Doorbell models. 

Check Ring Doorbell Wiring

For the mechanical chime in your home to ring when someone presses your Ring Doorbell, the two devices need to be correctly hardwired together through an AC doorbell transformer.

Before you begin checking your doorbell wiring, turn off the circuit breaker to your doorbell for safety.

Ensure that you completed the physical installation for your hardwired Ring Doorbell correctly. Remove the doorbell from the mounting bracket so that you can look at the wiring on the back. The wires should be tightly wrapped around the two screws on the Ring Doorbell mounting bracket. It doesn’t matter which wire goes on which screw. Make sure the screws are not loose. 

Check the wires where they are connected to the doorbell transformer and chime box as well. Look for any residue or corrosion on the wires or terminals as this can interrupt the connection between the Ring Doorbell and mechanical chime. Clean the wires if needed. Read this article for instructions on how to clean corroded wires.

Any wires that are damaged or too corroded should be replaced. If you aren’t comfortable doing this yourself, you hire a local electrician.

Enable the Proper Settings

A setting in the Ring app must be enabled before the mechanical chime can be used. The directions below will guide you through how to choose the right settings:

  1. Open the Ring app and select your hardwired doorbell.
  2. Select “Device Settings.”
  3. Select “General Settings.”
  4. Select “Doorbell Chime Type.”
  5. Choose “Mechanical” from the drop-down menu.
  6. Turn “Ring my in-home doorbell” on.

Resetting the Power

If the above solutions have failed and you’re still struggling to get your device working, reset the power to the doorbell. You can do this by flipping the breaker or removing the doorbell’s battery. This will force your device to restart and may resolve your mechanical chime issues.

You can also remove your hardwired doorbell from the Ring app and re-add it again to reset it. However, this should be a last resort as it will erase the settings you have set for the device and remove any connections to other devices such as Alexa.

To remove the doorbell and re-add it:

  1. Open the Ring app and select the three lines in the top-left corner.
  2. Select “Devices.”
  3. Choose your hardwired doorbell.
  4. Tap “Device Settings.”
  5. Tap “General Settings.”
  6. Select “Remove This Device.”
  7. Close and re-open the app.
  8. Select “Devices.”
  9. Click on the + sign.
  10. Follow the on-screen directions to set up the doorbell again.

Contact Ring Customer Service

If all attempts to fix your Ring Doorbell not ringing the mechanical chime have failed, you should reach out to Ring. In our experience, Ring is excellent at providing support for their customers. They may even send you a new device if yours is still under warranty.

Contact Ring customer service anytime through chat, phone, or their community forums. 

No Chime Connection: “Something Went Wrong”

Some users have reported not being able to properly connect their hardwired Ring Doorbell with a compatible mechanical chime box during the initial set-up process, even when it meets the power requirements. When they get to the chime connection step, they get an error message that says, “Something Went Wrong.”

The solution to fix this problem is slightly cumbersome, but it does the trick:

  1. Uninstall the Ring App.
  2. Restart your phone to clear the cache.
  3. Reinstall the Ring App and sign into your Ring account.
  4. Complete the set-up process again.

Ring Doorbell Chime Making Weird Noises

If your mechanical doorbell chime is working but making a humming or buzzing noise, it may have loose bolts. Here are the steps to fix this problem:

  1. Turn off the circuit breaker feeding power to your device before you start working.
  2. Remove the chime’s cover to gain access to the mounting screws.
  3. Tighten any loose screws on the device.
  4. Return the chime box cover and listen for noises to see if this fixed the issue.

Upgrade to a Digital Ring Chime

If you have tried all the troubleshooting tips mentioned above and your hardwired Ring Doorbell still isn’t ringing the mechanical chime or working at all, you can purchase a Ring Chime or Ring Chime Pro.

These devices are easy to install and can replace your home’s mechanical doorbell chime. It’s also an excellent option for people whose mechanical chime is not compatible with their Ring Doorbell.

Another benefit of the digital Ring Chime device is that it works with battery-operated Ring Doorbells as well. It connects to your doorbell via Wi-Fi, and it has different electronic chime sounds to choose from!

Final Thoughts

It’s really neat that a smart Ring Doorbell can connect to an old-school mechanical doorbell chime, but it can be challenging to get the devices to work together. The wiring between the doorbell, transformer, and chime needs to be in good condition and properly connected.

Furthermore, your doorbell transformer needs at least 8-16 volts of AC power, and the chime box must be compatible with Ring. If you don’t have this perfect combination of factors, don’t worry. You can upgrade to a digital Ring Chime instead.