Ring Chime Pro Not Working: Troubleshooting

ring chime pro plugged into kitchen outletring chime pro plugged into kitchen outlet

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The Ring Chime Pro is an excellent addition to existing Ring devices. These extenders help boost the signal received by your Ring devices so that they can work properly. But what happens when your Ring Chime Pro isn’t working the way it should?

If your Ring Chime Pro isn’t working, there are several things you can do to troubleshoot the problem. Most commonly, the problem will be with the power source, connections to your Wi-Fi network, or the firmware version on your device.

Fortunately, there are many steps that you can try to get your Ring Chime Pro working again.

Troubleshooting a Ring Chime Pro Not Working

If you’re having problems with your Ring Chime Pro, there are different steps that you can take to troubleshoot the problem.

You’ve plugged in your Ring Chime Pro, and you’re ready to connect it. But your Chime isn’t responding or showing lights and won’t power on. Before calling customer support, try switching the outlet your Chime is connected to. The problem could possibly be in the outlet you’re trying to use, or the device may be too far away from your router.

If relocating your Ring Chime Pro does not resolve the issue, try out these troubleshooting tips:

Check Ring Chime Pro’s Connection to Wi-Fi

Check to ensure that the Chime Pro is connected to your network. It may be that your Chime is not connected, and it won’t work as it is supposed to.

To reconnect to your Wi-Fi network:

  1. Open your Ring App.
  2. Tap on the Menu (3 lines at the top left of the screen).
  3. Tap Devices.
  4. Select Chime Pro.
  5. Tap Device Health.
  6. Choose Reconnect to Network.
  7. Select your Wi-Fi network.

Only one of the network options will be available, depending on the situation. Make sure you have your Wi-Fi password handy to log in to the network.

Check Ring Chime Pro Signal Strength

If you find that your Chime Pro is frequently disconnecting from your Wi-Fi network, the problem could lie in your signal strength. You can check this by going to the Device Health screen and checking the RSSI (Received Signal Strength Indicator) number. This number should not be lower than -65. A lower number would indicate that the signal strength is too weak for the device to operate on that network.

It is recommended that an extender device, like Chime Pro, is kept halfway between your router and the devices it is extending the signal to. However, any more than 30 feet away from your router, and the signal may become too weak.  

If this an ongoing issue that you cannot fix by changing the extender’s location, you may need to consider other signal boosting options or network topography.

Check Ring Chime Pro’s Firmware

Check your device’s firmware updates. If the Ring Chime Pro’s firmware is out of date, it may not work correctly, so you will want to make sure that it is updated as needed.

To check which firmware version you have:

  1. Open the Ring App.
  2. Tap on the Menu.
  3. Choose Devices.
  4. Select Chime Pro.
  5. Tap Device Health.

If the firmware is up to date, it will say “Up to Date.” If you see a set of numbers, that will represent the version of firmware installed currently, which may not be the most recent. Ring Chime Pro is supposed to update its firmware when the latest version becomes available automatically. If it is not, you may need help from Ring Support to get the latest version.

Ring Chime Pro Not Ringing or Sending Notifications for Motion Events

Another more common problem with the Ring Chime Pro is the device not ringing or sending notifications of motion-activated events.  Most of the time, this problem can be caused by accidentally changing settings within the app. You’ll want to check your Alert setting to make sure they are configured the way you want them to be:

  1. Open Ring App.
  2. Open Menu.
  3. Tap Devices.
  4. Select Chime Pro.
  5. Tap Audio Settings.
  6. Tap Chime Alerts.

You may see multiple icons. An icon of a running man is for motion detection alerts. A bell icon represents the Chime for the doorbell. If the icons are grayed out, this indicates that they are disabled. Make sure that if you want audible alerts that you enable these icons.

If you want to change the alert or chime sounds that are played, you can easily do this from the same location:

  1. In the Audio Setting section, tap Chime Tones.
  2. Select Rings or Motion.
  3. Tap Test Sound at the bottom of the screen.
  4. Save changes at the bottom of the screen.

Final Thoughts

Like with all technology, sometimes things don’t always work the way they should. Knowing how to diagnose and fix common issues on your own will allow you to get things working again quickly, and being able to check different things can help you diagnose and hopefully fix these issues with little stress to you.

But don’t worry; if you cannot diagnose the problem behind your Ring Chime Pro not working, know that Ring Support is always there to assist you.

Need help troubleshooting the standard Ring Chime? Check out this article!

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