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Why Does My Samsung TV Keep Freezing?

Last Updated Mar 30, 2022
netflix on a samsung tv

If your Samsung TV freezes on you once, but it works fine after you restart it, it’s probably not a big deal. If it keeps happening, however, there may be a deeper problem. Why would a Samsung TV keep freezing anyway? And what can be done about it? 

A Samsung TV can start freezing on you for reasons ranging from an internal error to internet connectivity problems. To find out which problem is plaguing your Samsung TV, you need to go through a process of troubleshooting. Start simple and work up. 

If your Samsung TV is repeatedly freezing on you and you’re not sure what to do, we’ve got you covered. In our guide below, we will walk you through what can cause a Samsung TV to freeze as well as what you can do about it. When troubleshooting, we will start with the simplest solution first, then work our way up from there. So come along, and let’s get your TV working!

Why Does My Samsung TV Keep Freezing?

So why would a Samsung TV start freezing up, anyway? Is it because of something that can easily be fixed or is the TV on its way out?

Well, the answer is a bit complicated. There are a number of reasons why a Samsung TV might freeze up regularly. We’ve listed some of the most common reasons below, so you can get a better idea of why yours is acting up: 

  • Internal error: Sometimes your TV is just glitching and having an internal error. Usually, if this is the case, simply restarting the TV will resolve the problem. 
  • Internet Connection: If your Samsung TV is a smart TV, then the freezing could be due to poor internet, or internet that suddenly cut out. This is where checking your connectivity from another device can help you determine if it’s the internet itself, or the TV’s ability to connect to it. 
  • A streaming app that needs updating: If your apps aren’t equipped with the latest updates, they could begin exhibiting all kinds of errors, including freezing. Always check to make sure everything is up to date. 
  • Something isn’t hooked up right: If you have a streaming box or a cable box and it’s not hooked up right it can cause freezing.

Fortunately, most of the issues that cause a Samsung TV to freeze are quite simple to fix. In the next section, we will break down just how to do that. 

How Do I Fix My Samsung TV From Freezing?

So onto the main event, how do you fix your Samsung TV from freezing? 

In the following sections, we answer this question by presenting you with five troubleshooting steps you can take to unfreeze your TV:

Perform a Soft Reset of the TV 

The solution that tends to work best is actually the simplest. That is to perform a soft reset.

To this, simply hold down the power button until the TV turns off, wait about three minutes and then turn it back on. 

Check That the Wifi is Working Properly

If the wifi is the problem, it could really have two sources. Either the wifi in your house is functioning properly but the TV just can’t connect, or the wifi itself is down. 

To rule out the wifi itself, check to see if any of your other devices are having trouble connecting. If they are, then chances are your wifi is just down. To get it back up, try unplugging the router for 30 seconds and then plugging it back in again. Wait a few minutes for all the lights on your router to come back on again and then see if the TV will connect. 

If everything else seems to be connecting properly but the TV won’t, then the TV is most likely the culprit. If you’ve already tried performing a soft reset, jump to the last step on this list and try resetting the TV to its factory settings. 

Find Out if Your Apps are Really the Problem

Let’s say your TV shows that it is in fact connected to the wifi, but Netflix keeps freezing up anyway. If this is the case, there is a good chance that the problem is your apps need to update. 

To do an update, find Apps on the home screen and go into their settings. If you scroll down you should see “auto-update.” Click on it and follow the prompts to update all of your apps. 

Double Check that Your Cable Box is Properly Hooked Up

If you have a cable box and it’s incorrectly hooked up to the TV, sometimes freezing can happen. Double-check the back of your TV to ensure that everything is connected properly. If you’re not sure what goes where, double-check your user’s manual. 

Reset Your TV to Its Factory Settings

If all else fails you can reset your TV to its factory settings. The reason we suggest taking this step last even though it’s quite easy to do is because it will delete any changes you’ve made to your TV’s settings. That means if you’ve ever adjusted the brightness or added specific apps, you will need to go in and change them again after the process is complete.

To reset a Samsung TV to its factory settings follow the steps below:

  • Go into “Settings.”
  • Click “General.” 
  • Scroll down till you see “Select Reset.” 
  • Enter in your pin. If you haven’t made one it will be 0000. 

Now your TV should restart with the same setup it had when you first got it. Remember if you had any of the settings changed before, you will need to go back in and change them again. 

So Really, Why Does My Samsung TV Keep Freezing?

Your Samsung TV could be freezing for a number of reasons. Maybe some of the apps need to be updated. It could just be the internet connection, or perhaps, your cable box isn’t hooked up right.

Whatever it is, you’ll be able to figure it out if you follow our easy troubleshooting steps. Remember to start simply by just resetting the TV and working your way up. If all else fails, try resetting it to its factory settings. Best of luck!

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