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How to Fix Samsung TV Error Code 189?

Last Updated May 23, 2022
Shut off TV in a large living room

Owning a Samsung TV comes with a lot of perks. When you own one of these smart TVs, you can watch all of your favorite shows, streaming on any platform, in one place. However, just like most other brands of smart TVs, they are prone to errors every now and then. One error code you may run into at some point is Error Code 189.

In general, Error Code 189 is an issue that will arise from using an outdated software version. You will usually just need to update your TV’s software to solve the problem. However, you may see this message even when no update is available! If that is the case, you will need to take additional steps to resolve the issue.

Below, we will discuss how to update your Samsung TV software. We’ll also highlight some additional fixes in case this does not resolve your issue. Keep reading so you can keep on watching!

What Does Error Code 189 Mean?

When you turn on your Samsung TV and see Error Code 189, it will usually be accompanied by the message “Unable to connect to Samsung Server. Please update your TV’s software to solve this problem.” As you may be able to tell, the easiest solution to this problem is updating the device’s software if a new update is available.

However, some people may see this message even when Samsung does not have a new update available. If this is the case, you can try a couple of other things that may solve the issue.

How to Fix Error Code 189

As mentioned, the first method you should try to fix Error Code 189 is updating your device. Follow the steps listed below to find the latest update for your Samsung TV:

  1. Grab your Samsung TV remote control, then press the “Menu” button to open the user menu.
  2. From the menu screen, select “Settings,” then “Support,” and finally, “Software Update.”
  3. Choose “Update Now.”

If there is no option to update the first time you do this, try exiting the menu screen and changing your TV source to Live TV. Then, repeat the steps listed above.

If you are able to, download and install the new update. Then, try to log into your Samsung account and see if you still get the error. If you do, or if there is still no available update, you will have to move on to other techniques.

Add a New Account

Sometimes, adding another account to use with your Samsung TV will get rid of this error. To add a second account, follow the steps below:

  1. Press the “Home” button on your remote control.
  2. From the home screen, navigate to the Settings screen and open “System Manager.”
  3. Press “Samsung Account,” then press “Add Account.”
  4. Sign in to the account you want to use.

If neither you nor anyone else in your household currently has another Samsung account, you will need to create one so you can log in. You can create a Samsung account online, on your phone, or your smart TV. Here’s how to create a second account on your television:

  1. Follow the first three steps listed above.
  2. When you press “Add Account,” you’ll have the option to either create a new account or log in to an existing account.
  3. Look under the “I am a new user” heading. Here, you will see the option to either create a new account or link your existing Facebook or PayPal account. If you want a separate Samsung TV account, choose “Create Account.”
  4. Follow the steps listed on the page to create your second account. First, you will need to agree to the terms and conditions. Once you press “Agree,” you can enter your name, date of birth, email address, and choose a password.
  5. Once you have completed all the above steps, press “Done” to finish creating your account and log in.

If the problem is due to something related to your Samsung account, this may clear the error code. Once Samsung releases the next update, you can log back into your original account to download and install it.

The Bottom Line

Continuously seeing an error code when you turn on your Samsung smart TV can be incredibly frustrating, and depending on which code it is, it may prevent you from using all of your favorite apps. Error Code 189 can be particularly frustrating, but thankfully, it is usually an easy fix.

In most cases, you can resolve the error simply by updating your Samsung TV’s software. However, if you are still getting the code even when there’s not a new update available, you may have to use your TV under a different account. Try the methods listed above and see if you have any luck. If not, you may have to contact Samsung’s support line directly.