How To Fix Samsung TV Error Code 116

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Electronics and Errors in function are two inseparable factors that occur whether you own a mobile phone, a personal computer, or even a smart TV. It is almost impossible to have a problem-free experience when using any of these gadgets most of the time.

If you own a Samsung TV for a while now, chances are you might have gotten an error code 116, and we would show you how to also solve this. Different errors on Samsung smart TVs are represented by a certain code. Let’s find out what error code 116 is, and why necessary steps we must take to make this error disappear.

What is Error Code 116?

Most problems that are associated with Samsung Smart TVs are a result of bad internet connectivity. Depending on various reasons, you may get an error code on your TV which in this case, is a 116. When this comes up, you need not panic. So what is error code 116?

An Error code 116 on a Samsung Smart TV occurs primarily due to an open API error with the Smart Hub device. This means that the Smart Hub is unable to access, and broadcast content from the internet to the TV. This happens mostly when your network is poor so the smart hub can’t connect to the server.

A smart hub is an interface in a Samsung Smart TV that gives users the ability to explore and discover TV channels, Series, and Movies. If you want to fix an error 116 on your Samsung smart TV, you can start by making sure the smart hub is connected to the internet as well as accessing the servers. 

Why is My Samsung TV Not Connecting To The Internet?

A smart TV without an internet connection isn’t all that smart. In this case, the error code 116 confirms that your Samsung Smart TV isn’t connected to the internet, or the wireless network is not stable enough to pull through. So why is my Samsung smart TV not connecting to the internet?

Your Samsung TV is not connecting to the internet, or it’s continuously losing internet connection, because it may not be detecting your wireless network well. It might also be a result of old firmware or the fact that your smart TV needs a reset. This may also cause connection issues too.

It may also be a result of a more serious issue like your MAC address failing, or your router’s DNS settings, and this may need to be fixed by technical know-how. If this is the case, you will need to contact a professional TV engineer so you don’t get things messed up with your smart device. 

How Do I Fix My Samsung TV Network Error?

When fixing your Samsung Smart TV network error, ensuring that you have your network-connected is the first step you have to check. Fortunately, the company made it possible for us to navigate and set up our wireless network even if it is your first time. 

To connect to your wireless router, follow these necessary steps:

  1. On your Samsung Remote, locate “settings” and press okay
  2. Go to the “General” option and choose “Network”
  3. Select “Open Network Settings”
  4. Look for the name of your Wireless router and click okay
  5. Input your network password, and click “Done” then “Ok”

If you would like to learn more about Samsung TV, take a look at this article. If you have connected already to your wireless network, and your Samsung Smart TV still shows network error, you need to troubleshoot the network. 

Troubleshooting Your Network

Follow these simple steps to do that:

  1. Make sure all your cables are properly connected to your router.
  2. Restart your wireless network by unplugging it from the socket for up to a minute then switching it back on.
  3. Try connecting another internet-enabled device to check the functionality of your router. If the internet goes through, it might be from the Smart TV itself but if it does not, then you should check the router thoroughly.

Note: If your wireless network does not connect to the internet, consider contacting the internet provider. However, If you have checked your internet, and everything is fine but it still displays the error code 116, consider going for a software update.

How Do I Update Samsung TV?

Sometimes, the error code 116 may be caused by outdated firmware. Before you take it to a professional, try updating your Samsung Smart TV. 

To do that, start by:

  1. Press the “Menu” button on your TV remote
  2. Go to “settings” and select “support”
  3. Go to “Software update” and Select “update now”
  4. Your Samsung Smart TV would begin to search for updates

If the Samsung TV has finished updating, this should solve your Error code 116. 

How Do You Reset The Code on a Samsung TV?

Performing a factory reset would put your Smart TV back to default settings. This is critical if you have tried to fix your error code by checking your internet, and making sure there is bandwidth as well as updating your television’s Firmware, but the error code is not going away. 

To perform a factory reset, you need to follow these steps:

  1. Go to “Menu” and select “support” then “Enter”.
  2. Select “Self Diagnosis” and press “Enter”.
  3. Select “Reset” and then “Enter”
  4. Input the default Pin which is “0000” and enter
  5. Confirm you want to reset by selecting “Yes”.

Here’s a video to guide you through a factory reset on a Samsung TV:

Note: If you change your PIN, and you have forgotten it, you can reset the code by switching off your Samsung Smart TV and pressing these buttons on the remote. Mute, 8, 2, 4, Power.


Error codes are annoying, and this would make you not enjoy your smart tv. If you have followed all the steps above in an attempt to solve your device Error code 116, and it doesn’t make any difference, I would consider this a hardware problem. You can take your Samsung TV to an authorized repair shop to get it fixed and running.

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