How to Fix Samsung TV Error Code 102?

A TV with a static screenA TV with a static screen

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A Samsung smart TV is one of the easiest ways to stream all your favorite shows from the comfort of your living room. But, it can be frustrating to get error codes every time you try to launch an app! One of the most common Samsung TV error codes is Error Code 102.

If your Samsung TV is displaying Error Code 102, it means the device is having trouble communicating with the Smart Hub server. It’s often due to issues with your router or the Smart Hub servers, and can sometimes be solved by restarting your router. In some cases, however, more in-depth work is required to fix the problem.

Below, we’ll discuss more information about what exactly this code means. Then, we’ll give you a few techniques to fix it.

What Does Error Code 102 Mean?

When your TV displays Error Code 102, it’s often accompanied by the message, “There was a problem in the network.” The exact problem? Your device cannot connect to the Smart Hub server!

There are a few reasons why this may be happening. It could be an issue with your router, your device’s software or firmware, or even the Smart Hub servers themselves. No matter the cause, there are a few things you can try that may get rid of the code and allow you to use all your Samsung TV features once again:

  • Reboot your router.
  • Reboot your Samsung TV.
  • Change your router’s settings.
  • Check the tv’s Wi-Fi module.
  • Manually change the device’s DNS server.

Below, we’ll discuss the steps you’ll take with each method.

Reboot Your Router

Sometimes, your tv will have trouble connecting to Smart Hub simply because your router needs to be rebooted. Doing so will clear the previous session, restart all the drivers, and hopefully, solve the error. Turn off your router, then wait about a minute before turning it on again. This gives the router time to reset.

Reboot Your Samsung TV

If rebooting your router does not help, rebooting your television might. Unplug your TV from the wall, then wait about 10-20 minutes before plugging it back in. If the problem is due to a software malfunction, reinitializing the drivers can help.

Change Your Router’s Settings

Sometimes, certain settings on your router prevent your TV from communicating with it. One common issue is encryption. If your router is encrypted, it will prevent unauthorized devices from connecting to the network. Turn off any encryption you’re using, and see if your TV can connect.

If this doesn’t work, try changing your router’s frequency. Most routers are capable of both 5 GHz and 2.4 GHz frequencies, and some devices connect better on one than the other. If your router is currently set at 2.4 GHz, try checking the connection at 5 GHz. High-bandwidth devices like smart TVs tend to work better at a higher frequency.

The final setting you can check is access control. Some devices will only connect to certain MAC addresses, so if you have never connected your TV to the network before, the router could be blocking access. To fix this, either disable access control or whitelist your TV’s MAC address.

Check the Wi-Fi Module

From your home screen menu, go to “Support” then “Contact Manufacturer” to find your Samsung TV’s MAC address. This address should always include numbers and letters. If you see dashes and zeroes instead, it means your network adapter has stopped working.

If this is the case, you can purchase an external network adapter. This connects to your tv, allowing you to use the internet-related features without a built-in adapter. You could also purchase a LAN cable if you’d prefer.

Manually Change the DNS Server

Sometimes, the problem is not with your router or device at all – it’s with the Smart Hub server itself! The server may be overloaded, or it could be undergoing maintenance. While this problem will eventually clear itself up, some people have had luck by manually specifying their DNS server.

To do this, follow these steps:

  1. From your smart TV menu, go to “Network Settings.”
  2. Select “DNS.”
  3. Enter a public IP address in this field, such as Google’s address (

If none of the above tips work, try waiting a few hours. If the Smart Hub server is down for whatever reason, the problem will resolve itself after a while.

Final Thoughts

Getting an error code on your smart TV is never fun. If you keep seeing Error Code 102, you may need to solve a problem with your router or device, or you might need to wait for Samsung to resolve a server issue. In any case, one of the methods above will surely have you watching your favorite programs again in no time!

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