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Disney Plus Sound Not Working on Android TV (Easy Fix!)

Last Updated Jun 14, 2022
streaming sound audio family children tv

Disney Plus features a vast array of films and shows with the most exceptional voice acting and soundtracks you’ve ever heard. Unfortunately, you won’t be hearing them at all if the Disney Plus sound isn’t working on your Android TV. While these shows and films have stunning visuals, the overall experience is significantly diminished without sound, so how do we fix this issue as quickly as possible?

Numerous issues could be causing your Disney Plus sound not to work on an Android TV. Some of the most probable explanations include the app needing to be updated, the wrong settings are in place (either for your TV or in the app), or problems with your Android TV’s speakers. Quickly checking these could result in an easy fix, but not always.

In this article, we are going to discuss the most likely reasons why the sound on the Disney Plus application isn’t working on your Android TV and how you can resolve this issue.

How To Fix the Disney Plus Sound on an Android TV

Getting the Disney Plus sound to work again on your Android TV is usually an easy process that should have you back to watching your favorite films and shows in minutes.

Oftentimes, determining the cause is a process of trial and error. Starting with the most likely culprits, such as updates, settings, and speaker functions, will help ensure this is a quick and efficient process.

Below, we have listed the most successful methods for fixing Disney Plus sound issues on an Android TV ranked by most to least likely causes.

Close and Restart the App

Sometimes, you’ll find that everything sound-wise was working just fine until you opened your Disney Plus app, and all of a sudden, everything went quiet. This usually implies something went wrong when the app opened, and some sort of error is affecting the sound.

In these moments, the classic tried and true method of giving the app a quick restart will often do the trick. Simply close out of the app, wait a few seconds, and then reopen.

Make Sure the Mute Setting is Off

We’d like to think we checked and double-checked our sound settings before looking up a guide like this to solve a Disney Plus sound issue, but we aren’t ruling anything out!

Before you progress any further, quickly make sure that the “mute” setting isn’t on. Most Android TVs don’t have explicit mute buttons or settings, but you can check this by increasing or decreasing the Android TV’s volume.

If nothing seems to happen, then the mute setting is on, and you’ll want to search how to turn it off for your specific model (usually, this is done with the mute button on a remote or by holding the decreased volume button for five seconds).

It’s possible the sound has been muted in the Disney Plus app as well. To check this, start playing a film or show and then open the “Audio Settings” menu. Once here, choose your preferred language and see if this affects the sound.

Update the App

Another reason why your Disney Plus sound might not be working (especially if the sound isn’t an issue on other programs) is because the application needs to be updated. To check for a Disney Plus update:

  1. Press the “Home” button on your remote
  2. Open the Google Play Store
  3. Open the Settings
  4. Select “Auto-update apps.”
  5. Select “Auto-update apps at any time.”

This process will automatically update any programs on your Android TV that weren’t fully updated previously, and it will ensure that they stay up-to-date at all times.

Update Your Android TV

Another potential explanation is that the sound issue isn’t because of your Disney App, but rather, your Android TV is outdated. Usually, if this is the case, you’ll notice problems with other applications, but if Disney Plus was the first one you opened on an outdated Android TV, you might not notice them.

To update the software on your Android TV, press the Home button on your remote and then select About. Here, you should be able to see if an update is necessary. If so, go to the Contact Us setting, where you can receive request software update instructions specific to your Android TV model for you to follow.

Perform a Hard System Reset

If a simple app restart doesn’t do the trick and all of your apps and software are up to date, you could try performing a full system reset.

To do this, safely turn off your Android TV and then unplug it for 30 seconds before plugging it back in and restarting the Disney Plus app. Sometimes this process gives your TV the reboot it needs to sort itself and its sound issues out.

Check Your HDMI Connection

Another piece of technological equipment that might be to blame is your HDMI chord, which is necessary for proper visuals and audio from your Android TV to its connected box or device.

If no sound seems to be emanating from your Android TV, adjust your HDMI chord or remove it completely and wait a few seconds before plugging it back in.

You should also check the chord in its entirety for damage. In the event that you suspect your HDMI chord might be to blame, you swap it out with a spare or an HDMI chord used for a different device (if possible) to confirm that the original needs to be replaced.

Check Your Sound Settings

There are a series of sound settings on your Android TV that might be at play here, especially if you’re using connected speakers rather than the TV’s speakers.

One quick fix you can do is to go to your Android TV’s “Settings” menu and then open the “Audio” menu. Here, you can switch your speaker settings from “Auto” to “Always” and see if that fixes the issue. Alternatively, you could go back to your Android TV “Home” menu, open the “Sound” menu, and then select “Speakers.” Next, select “TV Speakers” to switch from connecting speakers to your Android TV’s default speakers. This might help if the Disney Plus app is having a hard time accessing your connected speakers.

Final Thoughts

While there is no guarantee that these fixes will resolve your Disney Plus sound issues, they work for the majority of Android TV owners. If by the end of this guide, your sound still isn’t working properly, we recommend reaching out to customer service for either your Android TV or Disney Plus. Unless the sound works on every program but Disney Plus, we recommend reaching out to Android first, as this is the most likely culprit. 

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