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Disney Plus Sound Not Working on Firestick (Easy Fix!)

Last Updated Mar 24, 2022
TV with Disney Plus

If you have small children in your house, you know how amazing Disney Plus can be for streaming all their favorite movies and shows. Adults also love Disney Plus since they can watch Disney classics. Many people steam using the Firestick since it’s easy and simple. When the sound stops working, though, it can be frustrating.

The easiest way to fix the issue if there is no sound on Disney Plus with the Firestick is to restart the Firestick. You can do this by going to the Settings Menu and then clicking restart. Once the device restarts, go back to the Disney Plus app and see if there’s sound. 

You might be wondering what to do if the restart option doesn’t work. Don’t worry; we will go over more steps to fix the issue in this article. We will also diagnose steps to troubleshoot the Firestick and the Disney Plus app. Read on to learn more.

Why Is There No Sound on Disney Plus with the Firestick?

Unfortunately, no sound on Disney Plus with the Firestick is one of the most common complaints. Luckily, most of the causes are simple to fix. Before trying any of the solutions below, try testing the Disney Plus on another device if you have one.

If the sound also doesn’t work on another device, the problem might be with the app rather than the Firestick. If the sound works on other devices but not the Firestick, you can follow the steps below.

Restart the Firestick

Restarting the Firestick is the simplest solution and often fixes the issue of no sound.

Here are the steps:

  1. Open the Settings Menu.
  2. Choose the Device option.
  3. Click Restart. The Firestick will take a few seconds to restart. Don’t touch any buttons during this time.
  4. Once the Firestick comes back on, open the Disney Plus app and see if the sound is working.

If the steps above did not work, there might be another issue with the Firestick.

Clear the Cache

If you have been using the Firestick for a long time, you might have issues with your background apps. All these apps collect information when you are using the Firestick, and it can eventually begin to interfere with the Disney Plus app and the sound.

You can follow these steps to clear the cache:

  1. Press the Home button on the Firestick.
  2. Open the Settings menu.
  3. Choose Applications.
  4. Choose Manage Installed Application.
  5. Select Disney Plus from the drop-down menu.
  6. Choose the Clear Cache option.

Once you have cleared the cache, restart the Firestick before opening the Disney Plus app again.

If clearing the cache didn’t work, you can still take some steps to hopefully fix the no sound problem you’re experiencing with the Firestick.

Turn Off Dolby Digital Plus

Dolby Digital Plus is a sound technology that allows for better surround sound. It also gives users a better cinematic experience by making the sound clearer and crisper when streaming on Disney Plus.

Unfortunately, Dolby Digital Plus can interfere with the Firestick sometimes and cause sound issues with a variety of streaming apps, including Disney Plus. Turn off Dolby Digital Plus with the following steps:

  1. Choose Settings on the Firestick remote.
  2. Choose Display.
  3. Choose Sounds.
  4. Click Audio.
  5. Click Dolby Digital Output.
  6. Toggle the option next to Dolby Digital Plus to off.

If this does not fix the problem, try uninstalling and then reinstalling the Disney Plus app. This will usually fix a variety of issues you might be experiencing. If none of these solutions work, you might want to contact Amazon Firestick Support and see if they can offer additional tips and tricks.

Why Is Disney Plus Not Making Sound?

There are several different reasons why your Disney Plus might stop making sound. If the sound is not working on any devices, you might have a problem with the app or the internet connection. You could also have an issue with your streaming device or the Smart TV you are using.

You can try these troubleshooting tips to get your Disney Plus working again:

  1. Check your network connection and make sure it’s stable.
  2. Move the router closer to the TV.
  3. Make sure the firmware on your Smart TV and streaming device is updated.
  4. Make sure the audio settings are correct and turned up.
  5. Reset the TV.
  6. Uninstall and reinstall the app.
  7. Contact Disney Plus support for more serious issues.

Troubleshooting may be difficult, but these steps should have your TV working again in no time.

Final Thoughts

Sometimes Disney Plus will randomly stop having sound when using the Firestick. Most of the time, it can be fixed by restarting the Firestick. If this doesn’t work, try clearing the cache, turning off Dolby Digital Plus, or uninstalling the Disney Plus app. Having no sound can be frustrating, but it can usually be fixed in just a few steps.

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