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Why Does My Smart TV Keep Freezing? (Troubleshooting Tips)

Last Updated Mar 28, 2022
Hand pressing a button on remote pointing at a blurry Smart TV.
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Coming home after a long day of work and getting cozy on the couch to watch your favorite show can be the perfect way to relax. However, if your smart TV is constantly freezing, it can really ruin this tranquil moment. The good news is that troubleshooting a frozen TV doesn’t have to be cumbersome or frustrating with the right tips.

Most frozen smart TVs can be fixed by turning the television off, waiting a few minutes, and then turning it back on. Sometimes televisions freeze because the internet source is not working properly or there is an app that needs updating. Always check the Wi-Fi and app settings.

You might be wondering why your television seems to freeze so often or what you can do to keep it from freezing again. We have all the answers to these questions and more below. This article will tell you exactly how to fix your frozen TV and ensure that the problem does not reoccur.

What Causes a Smart TV to Freeze Up?

The basic tip for fixing a frozen TV is the same advice for most technological devices. Turn it off, then turn it back on. However, since smart TVs are also connected to an internet source, sometimes a smart TV that keeps freezing doesn’t actually have anything to do with the television itself.

There are several factors that all participate together to determine whether your TV is working properly or not:

  • Your Wi-Fi is not working. Check your internet router. It should be on and not flashing red. If your phone, tablet, or other devices are also not working, this could signal a problem with the internet. Unplug the router and then plug it back in to reset it.
  • Your TV is not connected to the internet. Check your settings on your TV to see if it is connected to the Wi-Fi. Try disconnecting the TV from the internet and then reconnecting it. This will require you to re-enter the Wi-Fi’s password.
  • The apps are not updated. Sometimes only a certain app will freeze the TV screen, such as Netflix or YouTube. Check the app’s settings to ensure that they do not require an update. Uninstall and then reinstall an app that does not appear to be working correctly.
  • The cable box is incorrectly plugged in. If you are using a cable box, check that all wires are securely plugged in and in the right outlet. Try unplugging the wires and then reinserting them.

How Do I Get My Smart TV to Unfreeze?

A soft reset can unfreeze your television without messing with any wires. You can soft reset your TV in a few simple steps:

  1. Press and hold the power button on the remote control or on the TV itself.
  2. Wait until the television is completely off before releasing the button.
  3. Wait 3-5 minutes.
  4. Hold down the power button again until the TV comes back on.

Soft resets are one of the best options because they will not clear or reset any data that you may have on your TV. When the television is restarted, your apps and internet information will still be set up.

How Do I Reboot My Smart TV?

If your internet and apps are all working, and a soft reset didn’t work, a hard reset or reboot may be necessary.

  1. Using the remote control, click Settings. Then click “System,” followed by “Advanced System Settings,” followed by “Factory Reset.”
  2. Some televisions will ask if you want to factory reset everything or just certain settings. For this hard reset, you will want to choose everything.
  3. Depending on the television, it may also ask you to enter a code shown on the screen.
  4. After the factory reset is complete, the television should automatically restart and take you to a setup page.

If you don’t have access to your remote, use this video to reset your television.

Keep in mind, the hard reset erases all your data and settings. You will need to re-enter all the settings as if you just bought the TV.  

Note: For more resetting tips, check out our guides on resetting Roku smart TVs and Vizio smart TVs!

Final Thoughts

If the factory reset did not fix the issue, you might want to call your television company. This is especially true if the television is still new and has had freezing problems from the beginning. A factory reset completely restores the TV, so persistent problems afterward could signal a faulty or badly manufactured television.

The good news is that the factory resets work almost every time. Most basic smart television problems can be fixed by restarting the television. A smart TV also needs a solid internet connection and correctly updated apps for optimal function. All smart TVs can be reset and checked the same way, regardless of their brand.

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