Are you thinking about selling your Ring Doorbell and want to make sure the new owner gets set up correctly? It crossed my mind so I did what any curious tech nerd would do, I contacted Ring Support directly and had them answer all my questions. These answers below are a result of that.
How do you change owners for the Ring Video Doorbell?
- Original Owner: Remove Payment Method from Your Account Online (Desktop)
- Original Owner: (If paid plan) Contact Ring Support to cancel plan and be refunded for unused time
- New Owner: Download the Ring App and Complete Setup for Ring Device
Once the new owner has completed the setup, the Ring device will disappear from your (Original Owner) Ring App.
Here is a screenshot of Ring Support confirming this is all you need to do to change ownership for a Ring Device. The key step is having the new owner complete the setup for the Ring Device on their App.
There are other things to consider when changing owners for a Ring device. For example, “Is a Hard Reset needed?” Stick around and we’ll cover everything.
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Change Owners for Ring Video Doorbell
Remove Payment Method
The first thing you (Original Owner) want to do is remove any payment methods tied your current Ring account.
We’ll assume you are the original owner, but if you aren’t, then read it as us referring to the seller of the Ring device you are purchasing it from.
The reason you want to remove your payment method is so you don’t get charged anymore for future billing charges by Ring.
The steps to remove your payment method are simple, just be aware that you can only do it from desktop version website.
You cannot remove your payment method from the Ring App.
Here are the steps below:
- Open browser on Desktop (If you use Mobile, select Desktop Site in the settings)
- Type in the URL Address bar www.Ring.com
- Top right corner Log In sign, please log in using your ring account
- After logging in, on the same corner on the top right you can see your name, select it.
- Select Account.
- Credit card on file option is there.
- Select “X” button on top of the card.
As you can see, the steps are pretty simple to remove the payment method from your Ring Account. Just make sure you do it from the Desktop website because it’s a lot easier than zooming in on your mobile phone and impossible from your Ring App.
Here is a screenshot of accessing your Account information after Logging in:
Here is a screenshot of removing your Payment Method after clicking Account:
The next thing you’ll need to do is contact Ring Support so you can get some money back if you are on a paid plan!
Contact Ring Support to Cancel Plan and Refund
Ring is pretty awesome in that they offer a refund for the time you aren’t using their subscription for cloud video storage. I actually had no idea they refunded you until I contacted Ring Support to find out more details.
Here is a screenshot of a conversation I had with Ring Support:
You have a few ways to contact Ring support
- Call Them At 1-800-656-1918 (US Number)
- Chat Support
- In-Person Store (Rare, only a few locations in CA or AZ)
- Contact Support through Ring App (Same ways listed above)
Here is the link to their support page with all the info you’ll need: https://support.ring.com/hc/en-us
Enter the question in the search box and hit Support or click on the small tab to start a Chat conversation. I prefer the chat support because it saves me time from having to dial a number and physically talking to someone.
Check out our post on best video doorbells if you are in the market for a new one!
From here, Ring should be able to refund you for the time you aren’t using the plan and you should be good to go!
Remove Device from Ring App
We mentioned earlier that after the New Owner sets up the Ring Device, it should disappear from your Ring App. If this doesn’t happen, you should remove the App anyways.
If you happen to still see the Ring device in your App, I would even contact Ring Support to notify them of the issue.
Steps to Remove Ring Device:
- Open Ring App
- Click on Device or the 3 dots to the right of the device name “…”
- Click the Settings cog in the upper right corner
- Hit the big red button at the bottom “REMOVE DEVICE”
That’s the steps to remove any Ring device from your App, pretty straight forward.
Other things to Consider
So we’ve covered how to change your payment method and remove a ring device from your App. What else should you be aware of?
Here are a few other things that are not necessarily required for changing owners of a Ring device, but may give people more peace of mind.
Remove All Users with Share Access
If you have anyone you’ve shared access for your Ring device, it may be good to remove them just as a precaution.
Removing them as a shared user is pretty easy and can be done right from the App.
- Open Ring App
- Go to Settings
- Go to Users
- Click on the Shared User profile
- Hit “Remove User”
I have a few roommates at my house so if I sold my Ring device, I would first remove them as shared users.
Change your password
The idea is if you change your password to your Ring Account so any saved passwords on accounts too would hopefully prompt to enter the updated password. This prevents any other devices from accessing your Ring Account.
Now if you are upgrading to another Ring device, you can ignore this step because you’ll still want access to your account.
Hard Reset Ring Device
Resetting your Ring device isn’t required but it’s another precaution you can take if you want to. It will wipe your Ring device of any previous settings such as WiFi settings completely from the device.
Here are the steps to perform a Hard Reset for a Ring device:
- Remove backplate from Ring
- Click the Orange button on the back for 15-20 seconds
- See Ring flash on the front
- Ring has been Hard Reset successfully
Here is a YouTube video from Ring showing you exactly how to do it too.
I hope this answered all your questions about how to change owners for a Ring device. Check out our post on best video doorbells if you are in the market for a new one! Let me know if you had any other questions or concerns within this article.