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Why is my Samsung TV Volume Stuck?

Last Updated Jun 21, 2022
smart tv on wall

Technology serves the purpose of making users’ lives easier. Many different inventions and devices are specifically made for function, entertainment, or both. There are seemingly unlimited opportunities to use electronics to improve our everyday lives. However, even the most advanced technology can have some issues from time to time.

Often the problem lies within having too many downloaded apps consuming the TV’s memory, needing a system update, or even simply new batteries in the remote. However, an overloaded memory is typically the number one cause creating lag or issues such as volume sticking.

Sometimes, malfunctions or glitches can cause stress or frustration. It may seem like this problem is more significant than it is. Usually, these problems can be solved by simple solutions like closing apps that are not in use or updating the Samsung TV system. Continue reading to cover all the possibilities for fixing a stuck Samsung TV volume.

Why is My Samsung TV Volume Getting Stuck?

As with any other technical device, there are glitches from time to time that can cause them not to function to their best ability. If your Samsung TV volume is getting stuck, it is probably due to one of a few causes.

  • Too many apps are running in the background.
  • TVs memory is becoming overwhelmed, causing lag.
  • Your TV system needs to be updated.
  • TV volume is set too high.
  • Remote batteries are dying.

How do I Fix my Samsung TV Volume?

There are many different troubleshooting avenues to fix a stuck Samsung TV volume. Below are a few common fixes to get your Samsung TV volume back working in full force.

System Updates

Before trying anything else, the first thing that must be done is ensure the most recent software update has been installed on your Samsung TV. If this isn’t done, it can disrupt your system. Usually, system updates will clear up problems occurring with your Samsung TV’s sound/volume.

If this doesn’t fix the problem, next, you will press MUTE, VOL+, AND VOL- buttons simultaneously. Doing so will activate the Sound Test Mode. Press the OK button at the top of the screen to exit this mode.

Hopefully, this did the trick! If not, there are still other options to fix the problem.

Reset the Smart Hub

The next option is going to reset the TV’s Smart Hub. Choose “Settings” on your remote and continue scrolling until you see Support > Self Diagnosis > Reset Smart Hub. It will ask for the Samsung TV’s pin (the default is 0000 if you have not set your pin).

This reset should be complete within 30 seconds, and then this should fix the volume! To keep this problem from reoccurring, it is best to delete any apps that you don’t usually use, as this can bog down the memory on the Samsung TV and cause volume problems once again.

Additional Repair Options

Usually, one of the above steps should help solve the problem. However, there are other solutions to keep in mind to fix the volume on your Samsung TV, and they are listed below from the easiest fix to the most time-intensive.

1. Use the Samsung TV remote that came with the TV. Do not use generic remotes or remotes from other providers. They are not recommended with the Samsung TV; something within them causes interference.

2. Changing the batteries. This might seem like a silly thing to say, but many times, dead batteries are the culprit!

3. Check the Volume/Mute settings. The Samsung TV may be on the wrong input setting or connected to a Bluetooth Speaker.

4. Unplug your Samsung TV for about 30 seconds. This soft reset should fix the occasional problems that pop up occasionally, and soft resets should not delete your settings. Ensure that you press the power button for 10 seconds before plugging the TV back in. Then, plug the TV back in.

5. Completely Factory Reset your TV. This will erase all your selections and settings. You will complete this by going to Settings > Support (or General) > Self Diagnosis and then Reset.

6. Lastly, contact Samsung remote support. 1-800-726-7864 and ask for remote support. This is the last resort if the solutions above do not solve the problem. You will need to give the agent your pin to access your TV.

  1. To do so, open the menu and go to the Support section. Choose Remote Management; you will then read and agree to the service agreements.
    1. The PIN will then appear. Keep in mind that the Samsung TV will have to be connected to high-speed internet for the agent to connect.


When your reliable technology suddenly becomes unreliable, it can be confusing and frustrating, but it doesn’t have to be. In society, information is easily accessible, and there are always blogs, articles, and videos to review to solve a problem you may have.

If not, there are professionals available to guide you through the process. The volume on your Samsung TV going on the fritz may seem like a significant problem, but it is usually solved with a few remedies. It is often something so easy that you might not even think of it!