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Why Does My Eufy Camera Keep Going Offline? Troubleshooting Tips

Last Updated Jan 20, 2022
security camera

Keeping our homes safe is essential, and security cameras help us remotely keep an eye on what we value. Your battery-powered weatherproof Eufy security camera will stream clear live videos, face recognition motion alerts, and local storage to keep you up to date with any events. However, sometimes the camera goes offline and stops streaming.

Your Eufy camera goes offline if the battery has run out of charge, has lost connection to the HomeBase and Wi-Fi, or you need to update your Eufy app. You should check your battery and check the Wi-Fi settings to ensure that they are working correctly or reboot your camera to solve the problem.

There are several reasons why your camera keeps going offline. Read on to find out why it happens and how to solve it.

Why Does My Eufy Camera Go Offline?

If your Eufy camera goes offline, you will get a warning sign on the live view page. The camera can go offline for several reasons. If you would like to learn more about Eufy. check out this article.

Your Camera Has Run Out of Battery 

The Eufy camera battery can last up to a year without charging it. However, if your batteries are running low, you can identify them using your Eufy app. You can easily detach the camera from its mount and use a regular USB micro charging device to charge them. Alternatively, you can fix a solar panel for each camera to ensure the sun constantly charges them. 

Your Camera Has Lost Connection to the HomeBase

Your camera may be unable to connect to the HomeBase for several reasons. You should check that the HomeBase is plugged into a power source and connected to the internet. The LED light will be red if plugged in but not connected to the internet but green if connected. Plug your HomeBase into a power source and connect to the internet using an ethernet cord into your home’s internet router.

Another reason your camera has lost connection is because your smartphone does not have an internet connection. You should connect your smartphone to the same Wi-Fi network as your HomeBase. In addition, ensure that you are using the updated version of the Eufy app.

Router Firewall Issues

You must disable the firewall in your router for your Eufy camera to access the internet. Open the settings of your router and manually disable the firewall. If the camera is still not connecting, restart your router.

Your Version of the Application Needs to Be Updated

You use the Eufy app on your smartphone to access and stream live feed from your security cameras. Ensure that you use the latest version of the application. Or switch on the auto-update feature to keep your app updated.

Your Eufy app will notify you that the camera is offline, and you can easily correct the problem. When trying to reconnect your camera to the internet after changing the Wi-Fi password, ensure that you also reconfigure these settings on your camera. 

Troubleshooting Tips for Your Eufy Camera

The Eufy camera is easy to install, completely wire-free, and the battery has a 365-day lifespan between charges. You can conveniently check the status of your cameras on your smartphone on the Eufy app. 

If your camera keeps going offline, you can use these troubleshooting tips to fix this error:

  1. Restart your security camera to fix any bugs that could disconnect from the internet router. After restarting the camera, you should reconnect it to the internet to clear the error. You can also restart the router to ensure that you have fixed the problem.
  2. Check if the camera has turned off by quickly pressing and releasing the SYNC button. If the camera is off, turn on the camera in the settings. Alternatively, you can boot up the camera by pressing and holding the power button for two seconds.
  3. Move your router closer to the camera when restarting the internet router to improve the strength of the signal. If the Wi-Fi router is too far from the camera, you can buy a Wi-Fi extender to improve connectivity.
  4. Remove the offline Eufy camera from your EufySecurity app and return it to the HomeBase again.

You can easily troubleshoot your Eufy camera to fix it when it goes offline. However, if these tips do not do the trick, contact Eufy customer support for assistance.

Conclusion

Your Eufy camera can go offline and stop broadcasting the live video stream. You should check if your camera has run out of battery, connected to the HomeBase, and you have updated your EufySecurity app. If your router firewall prevents your camera from connecting to the internet, manually disable it and move the router closer to the camera to enhance connectivity. 

You can troubleshoot your camera by restarting it, rebooting it by holding the power button for two seconds, or removing and returning it to the app.

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