Disney Plus Sound Not Working on Android TV (Easy Fix!)

By Trae Jacobs,

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Disney Plus is the go-to streaming service for Star Wars, Bluey, and all your favorite Disney movies and TV shows. Unfortunately, you won’t be able to hear them at all if the Disney Plus sound isn’t working on your Android TV.

Here’s how you can diagnose and fix the sound on the Disney Plus application.

How to Fix the Disney Plus Sound on Android TV

Usually, getting the Disney Plus sound to work on your Android TV is easy. However, there is a fair amount of trial and error.

Below are some troubleshooting tips for fixing Disney Plus sound issues on an Android TV. Start with the most simple.

Check the Volume and Mute Settings

It might sound silly, but double-check your sound settings before you assume the Disney Plus sound issue is more serious than it is.

Press the Mute button on your Android TV’s remote to make sure you didn’t click it accidentally. Then, try turning the volume up — some shows play more quietly than others.

Check the App’s Audio Settings

The sound may also have been muted due to your audio settings in the Disney Plus app. To check this:

Start playing a movie or TV show.
Select the “Audio Settings” menu within the video player.
Make sure everything looks correct and you’re watching the show in an available language.

Check Your Sound Settings

If the Disney Plus sound settings look okay, check your Android TV’s sound settings to ensure the sound is playing where it should. This is especially important for anyone using a surround sound setup.

Press the Home button on your remote.
Select the Settings icon.
Scroll down and select “Device Preferences.”
Select “Sound.”
Make sure “Speakers” and “Digital Output” are set correctly according to your sound setup.

If you’re using an external speaker, it’s also a good idea to make sure everything is connected properly. Make sure all the cables are secure and free from damage.

Close and Restart the App

If everything was working fine sound-wise until you opened the Disney Plus app, there’s probably some kind of error within the app that’s affecting the sound.

Close the Disney Plus app.
Press the Quick Settings button on your remote.
Select Settings > Apps.
Highlight Disney Plus, then press Enter on your remote.
Select “Force Stop.”

If you have an older Android TV, follow these steps instead:

Press the Home button on your remote.
Select Apps.
Highlight Disney Plus and press Enter on your remote.
Select Info > Force Stop.

Once you’ve force-stopped the app, open it again and check if the sound is working.

Clear App Data & Cache

When too much data and cache builds up in an app, it starts to cause glitches. Another quick fix that can help you fix the Disney Plus sound issue is clearing this data:

Press the Quick Settings or Home button on your remote.
Select Settings > Apps. If necessary, press “See All Apps” after this.
Find and select Disney Plus.
Press “Clear Cache,” then “Clear Data.”
If prompted, select “Clear All Data” and confirm.

You might have to log back into your Disney Plus account after this.

Update the App

If sound isn’t an issue on other streaming services, Disney Plus might need an update. To check for and install available updates:

Press the Home button on your remote.
Open the Google Play Store.
Press the Settings icon.
Select “Auto-Update Apps” and “Auto-Update Apps at Any Time.”

This will update the Disney Plus app, as well as any other outdated apps on your Android TV.

Reboot Your Android TV

Sound still not working on Disney Plus? Turning it off and back on again is one of the most universal tech troubleshooting tips.

Follow these steps to reboot your Android TV:

Point your remote at your Android TV and hold the Power button until you see a “Power Off” message.
Wait about one minute. If your TV doesn’t automatically restart, press the power button to turn it back on.

After the reboot, open the Disney Plus app again and see if the sound is working.

Update Your Android TV

Maybe the sound issue isn’t because of your Disney Plus app, but because your Android TV’s software is outdated.

When this is the case, you’ll usually notice problems with other applications. Still, it’s a good idea to update to prevent problems with other streaming services:

Open your Android TV’s Settings.
Select “Device Preferences.”
Choose About > System Update.

If an update is available, download and install the new firmware.

Perform a Factory Reset

Still not working? You might need to factory reset your Android TV.

Factory resetting will clear all your data, reverting your TV to how it was when you took it out of the box. It’s a pain to set everything up again, but it will likely solve the sound issue for good: