By Trae Jacobs,
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Your Ring camera was created with one goal in mind: To ensure the safety of your home and assets by providing video and camera monitoring services that you can remotely view through your smartphone or another WiFi-enabled device.
In this article, you’ll learn the common reasons that your device may appear offline – and how to fix the problem to keep it from occurring again.
Common Problem: Your WiFi Connection Was Interrupted
A common problem that could cause the offline status is very simple: a connection interruption between your WiFi network and your Ring device.
You can easily troubleshoot this by following the steps below to reconnect the device to your network.
- Open the Ring App on your smartphone
- Navigate to the upper right-hand corner of the screen, where you’ll see three vertical lines
- Tap on the lines
- Navigate to the left-hand side of the screen, and select “Devices”
- Select the device of your choosing to re-connect to the network
- Navigate to the bottom of the screen, where you will see the option: “Device Health”
- Select “Device Health“ and select “Reconnect to WiFi“
It is important to note that if you’ve recently changed the password to your WiFi network, have any sort of special characters in your WiFi password, or upgraded your WiFi plan to anything above 2.4 GHz. This may cause an interruption of service.
Certain devices are not compatible with WiFi plans above 2.4 GHz.
Common Problem: Your Camera is Placed Outside of Range
Your Ring device functions via a stable connection to your WiFi network. Because of this, if you place your Ring device in an area that is not in range of your network, it can show as offline – and it will not function properly until it is within range and able to connect again.
If this is the case, you may have to reconnect your device once you are in range, and go through the process again to ensure it shows as online and functioning.
This is one of the most common problems to fix, and something that can be fixed easily. Simply move or mount it within range, and ensure it is connected properly – whether you have a device that operates off of batteries or hard-wired into your system.
Common Problem: Device Power Disruptions
This is a problem that can affect the functionality of your Ring device – whether you have a device that is operated by battery power or hard-wired and plugged into the home electrical system. As with any other device, power disruptions can happen for a variety of reasons, including:
- Loose, broken, or stripped plugs and wires
- Unplugged cords
- Dead batteries
- Batteries that have corroded, thus impairing their function
- Loose batteries or missing batteries
This problem is easily overlooked and could be the reason that your Ring device shows the pervasive offline status. Please be sure to investigate the area around the Ring device.
- If your device is battery-powered, first ensure that the batteries are not dislodged or damaged in any way. You can find and replace the batteries, and reconnect your Ring device as you normally would. If this fixes the problem, you can be assured that it was a power disruption issue and that it should function normally with the replenished power source.
- If your device is hard-wired, check for any loose or dislodged plugs. A stripped or damaged wire can also play a role in the functionality of your device and could be the source of the issue.
Common Problem: Breaker Box Issues
Your Ring device relies on the household’s electrical source to run. Sometimes, problems can form at the source – your breaker box.
There is a slight chance that you may have a blown fuse that is impacting the flow of power to your Ring device – and may need to reset your breaker.
Living in Dallas, my power goes off ALOT. This has been a culprit several times.
You can do this in just a few steps, but ensure that you are following safety precautions. Avoid wet hands or standing in water when handling your breaker. You will not need to use tools to access the breaker.
- Access your breaker panel (usually in the garage) and set all to OFF.
- Access your main breaker and turn the main switch ON and OFF twice. Leave the switch in the ON position.
- Turn all switches in your breaker panel ON again
This may help restore the proper functionality of your device.
Reboot the Device
If nothing else works, give the devices a reboot and see if that helps.
- Open the Ring app
- Select the settings icon on the device you want to reboot
- Select Device Health
- Scroll down and select Reboot This Device
Also, remember that there is a 1-year warranty on Ring devices. I had an unrelated issue, and got a brand new doorbell, even though I was a good few weeks outside of the year window.
Try it. You never know.
Ring’s Servers are Down
One rare occurrence that can cause your Ring Device to be offline is that Ring’s servers are down. Unfortunately, the only thing you can do about this is to wait it out.
To check if Ring’s servers are down, you can go to their status checker. This will tell you if any specific devices or features are down.