By Trae Jacobs,
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Eufy has a fantastic line of cameras to use in and outside of your home for anything from outdoor security to monitoring your pet (and giving them treats) when you’re not home. Their cameras are known for having fantastic video quality, but sometimes the picture can get foggy for some reasons.
The Eufy camera picture can be foggy for a number of reasons. The most common reason is due to the weather. Almost all things that cause a Eufy camera’s picture to be foggy can be fixed.
If your Eufy camera is fogging, you will have to do some troubleshooting to figure out why the camera is fogging. A great way to troubleshoot is to take screenshots of the images when you are testing different factors.
Reasons Why Eufy Camera Picture is Foggy
One of the worst things that can happen to a security camera is that the picture is foggy. Many people rely on high-quality images day and night to ensure optimal security in and around their homes. Having a foggy picture prevents users from feeling safe and secure in their homes. Some reasons why a Eufy camera’s picture will be foggy are:
- Condensation has gotten into the lens
- Faulty infrared system
- Incorrect installation location
Condensation Has Gotten Into the Lens
One common issue when a Eufy camera’s picture is foggy is that condensation has somehow gotten into the lens. Eufy outdoor cameras are weatherproof; however, some things can cause condensation to get under the lens.
Many users will notice the condensation on their lenses at night and in the early morning. This is because of a temperature change. The cool air on the outside is meeting the warm air on the inside of the lens, creating condensation.
Eufy cameras have a silica gel seal around their lenses to prevent condensation from getting into the lenses.
Even if condensation hasn’t gotten into the lens, some frost or water could have gotten onto the lens. Be sure to wipe the lens with a microfiber cloth and check the image quality before considering the condensation is in the lens. If this is an issue, you can purchase a camera shade to install above the camera to prevent debris from getting onto the lens.
If your camera lens is faulty, you will notice it within a few days of installation. If you think that your lens may be broken upon purchase, contact Eufy customer support. They will be able to help you depending on if the warranty covers your product.
Lens is Broken
Take care when installing or moving your Eufy camera. Eufy camera’s lenses are very durable; however, they are not indestructible. You can tell if your Eufy camera’s lens is broken by looking at it. Some cracks will be obvious, while others are smaller. Regardless of how big or small, the lens crack is, condensation can get into the lens, causing a blurry image.
If the lens on your Eufy camera is cracked, contact Eufy customer support immediately. They will be able to direct you on how to manage the problem.
Faulty Infrared System
Some users have noticed that the Eufy camera’s image is foggy only at night. During the day, the image quality is perfect. One way to test for a faulty infrared system is to turn on a floodlight near your camera and see if the image is still foggy. If the image clears up with the light, then there is an issue with the camera’s infrared system.
You can also turn off the night vision on your Eufy camera through the app and rely on motion lights.
If there are issues, be sure to screenshot images during the day and night with and without the extra lighting to show as a comparison before contacting Eufy customer support.
Incorrect Installation Location
Another reason your Eufy camera has a foggy picture is because it is installed in a bad location. Two things that will affect the image quality in regards to installation location are that it’s installed too close to a wall or a light.
Installing your Eufy camera close to a wall or a light will cause a reflection or a white fog to appear on the screen.
You can move the Eufy camera away from the close wall or light source to fix this. You can also switch to a lower wattage light bulb to prevent the brightness from spilling into the camera’s image.
Contact Customer Support
Suppose you’ve gone through why your Eufy camera picture is foggy and haven’t figured out why you can always contact Eufy customer support. They have amazing customer service available and will always be able to help you, even if the camera needs to be replaced. You can contact them via email, phone call, or live chat.
Eufy cameras are fantastic for home security. They are reliable and user-friendly, even when things go wrong, such as the camera’s picture is foggy. There are some things you can do to troubleshoot the reason you have a foggy picture. When all else fails, don’t hesitate to contact Eufy customer support.