Why Does My HelloBaby Monitor Keep Saying No Signal?


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The beauty of a baby monitor is its ability to let the parents move around and do other things while their little one is getting some much-needed rest in another room. It can be easy to depend on your baby monitor to get things done around the house or work while your little one is sleeping. If suddenly the monitor loses signal, the day is lost.

It can be very frustrating if you’ve finally gotten your little one to sleep and you turn on the HelloBaby

Monitor, saying “No Signal.” Troubleshooting while they’re sleeping can cause more harm than good, so why does the HelloBaby Monitor keep saying “no signal”?

Why Does my HelloBaby Monitor Keep Saying No Signal?

There are many reasons your baby unit camera’s broadcasted video signal is not reaching your display parent unit. Check the following if you find that your HelloBaby Monitor keeps saying “no signal”:

  • Make sure your camera is turned on, and the parent unit is charged
  • Make sure the baby and parent unit are in the operational range
  • Check materials between baby and parent unit
  • Check your power cable for any damage
  • Reset your baby monitor and re-pair your cameras

Your camera’s power cable has been damaged or bad. You should check for fraying or damage to the wire. If you have an electronic multimeter, you could test it. If none of these fixes work, you may need to reset your system and re-pair your cameras.

Don’t worry; chances are you’re not being hacked either, since it’s nearly impossible to hack a HelloBaby.

First and Foremost, Make Sure Your Camera is Turned On

It seems silly, but it is a very important step. You should ensure that the switch on the front of your baby unit camera is turned on. There are two symbols: a 1 indicating On and a 0 indicating Off. The symbols may look like a line and a circle instead of a one and zero. Ensure the switch is flipped to the one side of the switch to guarantee your camera is on.

Make Sure Your The Baby and Parent Unit are In Operational Range

The optimum operational range for any of the HelloBaby monitor models is 1000 feet (300 meters) when mounted with a clear line of sight with no obstructions, such as being outside. The optimum operational range for indoor installation is 165 feet (50 meters) because numerous walls and other obstructions cause interference.

Bring your display parent unit closer to your baby unit camera and see if that fixes your no-signal problem. If it does, the camera is just too far outside the optimum operating range of the display parent unit. The camera will have to be mounted closer to where the parent unit will be used and viewed.

Check Materials in Between the Baby and Parent Units

Another thing that can cause interference with signals indoors is materials between the baby and parent unit. Suppose the baby unit is mounted too many floors apart or has too many walls between it and the parent unit. In that case, it’s possible the parent unit won’t pick up the signal because it is absorbed by all the walls and materials between the two units.

Other materials and obstructions that can cause interference and loss of signal:

  • Concrete walls
  • Metal walls
  • Double Glazed Windows
  • Any kind of metal insulation
  • Large electronics such as televisions or PCs
  • Large metal appliances such as refrigerators or washing machines

If possible, avoid mounting your camera in a location that would put any of these items directly between the baby and parent units. Each can either block or absorb radio waves, causing a severe decline in signal strength and, in some cases, a complete loss of signal strength.

Check and Test Your Baby Unit Camera’s Power Cable

You should also do a visual spot check on your baby unit camera’s power cable. Make sure there isn’t any bare or exposed copper wiring and that there isn’t any torn or broken wire casing. None of the inner wires should be visible, and there shouldn’t be any hard 90-degree turns in the wire. This can cause the wire inside the casing to break.

It’s also possible to test the cable with a multimeter if you have one to ensure it is operational. If you need a new cable, don’t worry, you can easily purchase a new one.

Reset Your Baby Monitor and Re-Pair Your Cameras

If all else fails and your HelloBaby baby monitor still says it has no signal, it may be time to reset the baby and parent units. 

To reset the parent unit:

  1. Press a paperclip into the reset button on the back side of the parent unit for 5 seconds.
  2. The parent unit should restart
  3. Now you can re-pair your cameras to your parent unit

To pair the cameras:

  1. Tap Menu
  2. Highlight the Camera Icon
  3. Select the Camera/s 
  4. Select Add Camera 
  5. Press OK; an hourglass should appear
  6. Unplug the power to the camera you are adding
  7. Press and hold the Pair button on the camera unit 
  8. While still holding the pair button, plug the power back into the camera unit
  9. Once paired, a Check Mark will appear on the screen

Once you have done that, hopefully, you will no longer have a No Signal message on the parent unit. If you do, it might be time to either replace your system or contact HelloBaby for a replacement.


It can be frustrating to see a no signal message on your baby monitor, and it will no doubt happen most when you need it. If you follow these quick fixes, you will hopefully be back up and running in no time.

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