Ring Doorbell Stuck In Black and White?
By Trae Jacobs,
When you buy through our links, we may earn an affiliate commission.
Your Ring Doorbell has a multitude of features that help keep your home safe. Although, as the different features are triggered, there can be problems that result in your Ring Doorbell’s video footage staying in black and white.
Why is my Ring Doorbell stuck in black and white? The chances are that your Ring Doorbell is stuck in the Night Vision feature because of the infrared lights.
While the Night Vision feature is a good thing to have for those dark hours, it raises concern when it carries through the daytime. So, why does your Night Vision feature affect your camera during the day?
Why Is My Ring Doorbell Stuck In Black and White?
Your Ring Doorbell is stuck in black and white and this screams trouble when it comes to home invaders. If a burglar comes to your home and leaves in a red car, you are not able to tell what color car they drove away in.
More than likely, it is your Night Vision feature that is causing this problem for you in the daytime. On your Ring Doorbell when Night Vision is activated, there is a red dot that you will be able to see.
Night Vision works through the use of infrared lights so that the camera can create a black and white image. This feature should only turn on if the lighting conditions are low.
The reason your Ring Doorbell may be stuck in black and white, is because your home could have a low hanging porch. However, something could be continuously shading the doorbell from receiving enough light to change out of the Night Vision feature.
There have been other reports from Ring customers that have run into the same problem and so far, Ring has yet to roll out a firmware update to combat the problem.
So, is it possible to fix this black and white issue on your own?
How To Fix the Black and White Issue?
When it comes to fixing the black and white screen for your Ring Doorbell, you have 4 options you can choose from to help you. Those 4 options are:
- Call Ring Technical Support
- Reboot your Ring Doorbell
- Adjust Infrared setting in Ring app
- Alter your Ring Doorbell’s environment
1. Call Ring Technical Support
A Ring support professional urges those who run into this problem to call the Ring support line for help. The technical support staff is able to boost the exposure and the brightness of your Ring Doorbell. This adjustment will take approx. 10 minutes to correct itself on your Ring Doorbell. If the technical advice does not help, they are willing to produce a new Ring Doorbell for you.
2. Reboot Your Ring Doorbell
Rebooting your Ring Device is an easy step. If your Ring Doorbell is hardwired, you will have to disconnect it from its power source. You will want to perform a hard reset, that goes as follows:
- You can follow along the resetting process with your Ring app. Turn your Ring Doorbell around to its back. There you will see an orange button.
- Next, press and hold the orange button for more than 15 seconds.
- Turn the Ring Doorbell to its front and you will see a light flash a few times that will let you know you have activated the reset.
- Give your Ring Doorbell about 5 minutes to complete the reset.
3. Adjust Infrared Setting In Ring App
You can adjust your infrared lights to being automatic. You will need to do the following:
- Open your Ring app on your smartphone or tablet. Tap on the three dots in the right-hand corner.
- Go to Device Settings and tap on the Gear icon that is next to your Ring Doorbell.
- Underneath the Video Settings tab, you will need to tap on Night Vision.
- You can now set it to Auto.
4. Alter Your Ring Doorbell’s Environment
Because there may be less light going to your front porch that is at the level for the infrared lights to turn on, you may have to adjust where your Ring Doorbell is or what surrounds it. Ring states that they have recently upped the threshold level of how much light your Ring Doorbell is getting before this happens.
If you have an overhead to your porch or trees and bushes that could potentially block the light, take your Ring Doorbell off of its hinges, if it is not hardwired, and move it to a bright spot. During this testing use your smartphone to see during the Live View if the color has returned.
If the color has not returned even after moving it, this is the time you will want to call the Ring Technical support or try the other options. Although, if the doorbell’s video footage has returned to a normal color, you may want to think about what changes you should make to the surrounding environment.