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The HelloBaby Monitor has an array of infrared LED lights around the camera lens that emit infrared light when the camera senses a low-light level around the baby unit camera. When the baby unit senses a low-light environment, it switches to night mode, which enables the camera to see infrared light and makes it so the baby monitor can be seen better in the dark.
In this infrared nighttime night-vision mode, the display parent unit will display the video signal from the camera in black-and-white. When there is enough light to switch to a normal mode, the video signal goes back to color. Sometimes, the baby monitor will get stuck in its infrared nighttime night-vision mode and will be stuck in black and white during the daytime.
Why is My HelloBaby Monitor Stuck in Night Mode?
There are numerous reasons your HelloBaby Monitor could be stuck in night mode. More often than not, it will just be a simple technological hiccup that a simple reset will repair; if not, there is one troubleshooting attempt to try. If that doesn’t work, it may need to be replaced.
- Make sure your camera gets enough light
- Re-Pair baby unit cameras to display parent units
- Try shining a flashlight into the infrared sensor in a dark room to reset the infrared sensor.
- Replace the baby unit camera
Even though things going wrong could be a sign that your baby monitor is being hacked, don’t worry; the HelloBaby monitor being stuck in night mode isn’t one of them.
This article will go through the steps of resetting your baby unit cameras and pairing them back with your display parent unit. That should repair most issues with a baby monitor stuck in night mode. If not, there is a trick with a flashlight in a dark room that could reset your IR sensor. Otherwise, a replacement camera may be needed.
Make Sure Your Baby Unit Camera Sees Enough Light
Low-light conditions trigger the infrared nighttime night-vision mode on HelloBaby Monitors. It turns off automatically when there is enough light to switch to day mode. If the camera never gets enough light or is constantly in a dark shadowy area, it may never switch back to day mode automatically.
Ensure your camera has enough light to switch to day mode. Test the baby unit camera with the parent unit and see if your problem is just low light levels during daytime hours. Make sure you also pull back the light-blocking curtains all the way too.
Reset and Re-Pair Your HelloBaby Monitor Baby Unit Camera
Resetting the display parent unit of the HelloBaby monitor system is quite easy. Just follow these simple instructions:
- The baby unit camera and the display parent unit need to be fully powered on.
- On the back of the Display Parent Unit, there is a reset button – you will need a paperclip or something similar to be able to press the reset button.
- Press and hold the Reset Button for 5 Seconds
- Your HelloBaby Monitor will turn off and restart
- You can now re-pair your cameras to your display parent unit.
Once you have reset the display parent unit, you can pair your baby unit cameras (up to four) with the display parent unit. Just follow these simple instructions to pair your cameras:
- Press Menu
- Using the right arrow key, highlight the Camera Icon
- Select your Camera/s from the list
- Select Add Camera, then press OK
- An hourglass should appear on the Parent Unit’s LCD screen
- Unplug the power to the camera you are adding, and press and hold the Pair button on the camera unit
- While still holding the pair button, plug the power back into the camera unit
- Once paired, a Check Mark will appear on the screen
- Repeat steps if necessary or if adding multiple cameras
Once you have re-added your cameras to your display parent unit, you can bring the camera into a low-light area such as a bathroom or bedroom with the lights off and test the camera switching automatically between infrared nighttime night-vision and daytime mode. If the problem persists, you can try one more trick.
Hail Mary Flashlight IR Sensor Reset
Some people have claimed that their infrared sensor just gets stuck and that this trick with a flashlight in a dark room can reset the infrared sensor and make it, so the automatic switching between night and day mode works again. Just follow these simple steps.
- Take your baby unit camera and a flashlight to a dark room such as a bathroom or dark closet. There needs to be no other light source.
- Make sure that the baby unit camera is powered on.
- Shine the flashlight at the front of the camera for 45 seconds to one minute.
- Take the camera into normal low-light conditions and test if the automatic night-to-day mode switching is working.
If this hail mary troubleshooting trick doesn’t work, you may have a bad camera on your hands, and you will need to contact HelloBaby for a replacement camera.
There are a few tests you can run and a few fixes to try if your HelloBaby Monitor is stuck in night mode. Unfortunately, if none of these work, you may have to replace your baby unit camera as there may be some unfixable hardware failure instead of a simple software bug.