Why Your Samsung TV Won’t Turn On From SmartThings

Samsung TVs and SmartThings are a match made in heaven. You can use the device to control your television and practically do anything you would be able to do with a remote. But there’s one problem; sometimes your TV won’t turn on from the smart hub. This is an issue that many users have been dealing with for a while now.

The primary reason why Samsung TVs fail to turn on from SmartThings is that the option isn’t enabled on the TV. You need to ensure your TV comes with this option and that it’s active when you want to use SmartThings.

If you have issues getting your Samsung TV to turn on from Smart Things, this blog post can help! We’ll explore some of the reasons why your TV won’t turn on and what you can do to fix the issue. So, let’s jump right in, shall we?

Can You Turn On Samsung TV with SmartThings?

Only some selected Samsung TVs support the option to turn on with SmartThings. To use this feature, you need a TV that was manufactured after 2017 and has an active internet connection (wireless or wired).

Therefore, the first thing you’ll want to check is if your Samsung TV supports the ability to turn on from within SmartThings. If it does not, the only option you have is to turn on the TV manually.

How to Enable SmartThings to Turn On Your Samsung TV

If you’re sure that your TV can turn on from SmartThings, the next step is to enable this feature. 

If you own a 2017 to 2019 Samsung Smart TV or a 2020 to 2021 TV, there’s a high likelihood that the TV is compatible with SmartThings. Therefore, if it’s not turning on from the smart hub, you can attempt the steps below to fix the problem.

• Download the SmartThings app and install it on your phone (if you haven’t already)
• Go to your apps and select the SmartThings app
• Press the + button
• Select “device”
• Choose “TV” from the list of devices that show up
• Select Samsung
• Choose TV
• Press start
• Select a location and Room from the list or add a new location
• Turn on your TV using your TV’s remote control. Ensure your phone is near the TV and that both are connected to the same Wi-Fi network.
• Select the device you want to add
• An information box will appear on your TV with a PIN that you will need to enter into your phone.
• Your phone has now successfully connected to your TV.

Source: Samsung

Once you’ve connected your phone and TV, follow the following steps to enable your TV to turn on from SmartThings:

• Press the Home button on your remote control to bring up the Smart Hub and then select Settings.
• Scroll down to the General tab and then select Network.
• Scroll down on the Network page and select Expert Settings
• Here you will see the option, Power On with Mobile. Highlight it, and press enter on your remote control to turn this feature On or Off
• Your TV should not be able to turn on from SmartThings.

What If Your TV is Still Not Working After Connecting to SmartThings?

If the status of the TV is stuck in a particular state and it’s not responding to any action, including turning it on, there are several things you can try to fix the problem. These include:

Ensure the Hub is Receiving Power

Check the LED indicator. If the indicator is flashing or showing a solid magenta, the Hub is updating and should show that it’s disconnected in the app. Don’t reboot or unplug the Hub at this time.

Verify That the TV is Powered On

Sometimes, the TV might be powered off. If the TV is not on, it won’t respond to any of your commands via SmartThings or Samsung Connect Home app.

Ensure that the power cable (AC adapter) for the TV is plugged into a working electrical outlet and press the Power button on your remote control to see if it responds to that, then try again on SmartThings.

Check If the TV is Working in the Native App

Some TVs require you to install another native app before connecting to SmartThings. Ensure the TV is working properly in the native app, then try to power it on from SmartThings once again.

Check the TV’s Range

If your TV is not responding, it could be outside the range. Try bringing it closer to the hub or extend the wireless range of your network using repeaters.

Read the TV

If the previous steps don’t fix the problem, delete the TV from SmartThings and readd it to see if that resolves the issue.

Source: Samsung

Wrapping Up

Most people have trouble trying to turn on their Samsung TVs from SmartThings. If you are running into issues with your Samsung TV, be sure to follow the steps above. Hopefully, it will resolve your issue!