By Trae Jacobs,
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EufyCams are known for their quality and local storage option, allowing you to keep your video recordings off the cloud and retain your privacy. But, what they’re not known for is a sudden inability to detect motion.
The reason that your EufyCam is not picking up motion is very likely to be a setting, such as not having your motion zones set or tweaking your EufyCam sensitivity. It can also be a low battery or weak WiFi.
Each EufyCam also has a motion test feature that will help you narrow down the cause of the problem. Usually, the motion test will direct you to adjust your zones or change the motion sensitivity slide bar. Read on to learn more about troubleshooting your device if it suddenly stops picking up motion.
Almost all of your troubleshooting will occur within the Eufy Security app, either through Android or iOS. You can also access your EufyCam and make changes through the desktop version at mysecurity.eufylife.
EufyCam has a lot of different smart security cameras, but instead of creating a different format for each, everything is the same, in terms of access on the app, with each camera having selectable options or not, depending on that camera’s capabilities.
Test the Camera’s Motion Detection Level
The first thing you want to check over is the one thing that will require physically going outside to the camera that is not detecting motion, smartphone in hand, and the Eufy Security app open:
- Select the camera in question by tapping the three horizontal dots at the bottom, right-hand corner of your EufyCam’s screen.
- Select the Gear Symbol that pops up.
- Below the image of your EufyCam, select the Motion Detection box.
- On the next screen, select Motion Test Mode.
Now your EufyCam is in motion test mode, and you can visually determine the motion detection by looking at the camera and the app. Move directly in front of your camera. If it detects your motion, you will see a red light on the face of your camera.
Raise the Camera’s Sensitivity Level
If you don’t get a red light, raise the sensitivity level of the camera’s motion detection capability, which is the screen that is open while you are conducting the test. Sliding the bar to the right increases sensitivity, and to the left decreases it.
If you’re still not getting anything, or even if you do see a red light, the problem isn’t entirely solved yet.
- On the app, select the Back Arrow at the top left of the screen.
- Select Activity Zone below Motion Test Mode.
- Adjust the blue, transparent box touching the box to activate it.
- Now touch and move the corners to shape your activity zone.
Now that your activity zone is set, you’ll want to check your WiFi signal strength on the EufyCam. Their signal strength is usually pretty strong.
When you install the EufyCam, you can turn the cam on and monitor, through the cam screen, on your phone, by watching the signal strength as you move around, camera in hand.
- On the home screen, select the three dots again, on the camera screen associated with the problematic EufyCam.
- Select the gear icon, and the settings menu will pop up with the status display of your EufyCam on the top left.
If your EufyCam is battery-powered, you will see the remaining battery power and a WiFi symbol in the top, left-hand corner. If the WiFi symbol is missing a few bars, then you don’t have a full signal and may want to consider moving the camera closer to your router or vice versa.
You’ll also see your battery status. Batteries in EufyCams will generally hold a charge for somewhere between 6 months and a year. If you need to charge it, go ahead and do so before re-checking your motion status.
For wired EufyCams, such as the Eufy Security Solo OutdoorCam C22 or the Floodlight Cam 2 Pro, it’s a simple matter of unplugging it and leaving it that way for a couple of minutes.
On your battery-powered EufyCams, there is s “sync” button typically located on the top. Go to the camera, press and hold the sync button for 15 seconds, and release. This will successfully reset your camera.
This is done through the app, and you should always ensure that your firmware is up to date. Usually, this is automatic, but it’s always best to check.
- Open the app and select your camera window’s three dots.
- Select the Gear Icon.
- Select General.
- Select About Device.
- Check for Firmware Update.
If a new update shows up, be sure to update your firmware immediately, as old firmware can potentially disrupt your EufyCam’s motion settings and more.
EufyCams have an incredibly easy setup, and the app is streamlined for ease of use. However, if the device doesn’t seem to be picking up motion, it’s usually as simple as tweaking a setting or turning a feature on. You’ll want to go through your motion zones, sensitivity, motion tests, battery status, and WiFi connection status.
If none of the above tips help, be sure to contact Eufy Support. On the home screen of your app, you can access the Help Menu in the left column and Live Chat, Call, or send Feedback.