Why Does My Samsung Galaxy Watch 3 Keep Disconnecting?

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Smartwatches are an excellent way to help you achieve your wellness goals. The Samsung Galaxy Watch 3 has advanced fitness tracking features to monitor heart rate and sleep levels and automatically count calories and water intake to help you achieve your health goals. But it can be frustrating when it keeps disconnecting. Why does it do this?

The Samsung Galaxy watch 3 can disconnect due to these problems:

  • Outdated software
  • Lacking Bluetooth connection
  • Airplane mode
  • Poor physical condition
  • A third-party app
  • Inadequate charge

You should maintain connectivity throughout the day to get the most out of your Samsung Galaxy Watch 3. Read on to find out why your smartwatch is stuck or losing connection and how to fix it.

Why Is My Samsung Galaxy Watch 3 Disconnecting from My Phone?

In order to track some things well, you should pair your phone and watch to enjoy your smartwatch’s features. However, if your watch screen keeps disconnecting, this can seem like an impossible task.

Your Samsung Galaxy Watch 3 could be disconnecting from your phone due to the following reasons:

  1. The software and apps on your Samsung Galaxy watch are outdated
  2. Its Bluetooth connection has been lost
  3. Your smartwatch is in airplane mode
  4. The smartwatch is in poor physical condition (ie. broken, cracked screen)

Now, let’s get into some ways you can fix these issues and more below.

How Can I Fix My Samsung Galaxy Watch 3 That Keeps Disconnecting?

If your smartwatch keeps disconnecting or lagging, there are some simple fixes and some more challenging fixes. 

Some simple fixes include:

  • Go to a repair center: If your watch is damaged, you should take it to a service care center and request service.
  • Disable all unused apps: Your Samsung smartwatch might lose connection due to interference from a third-party app, so you should disable all apps not in use. 
  • Take care of your watch: Ensure that your hands are clean, without gloves, and keep the watch away from sharp objects and accessories. Additionally, ensure that you charge your watch before reconnecting.

Below we will outline some of the more challenging fixes.

Update the Software On Your Watch

If you set up your smartwatch on your phone, you can regularly check for updates on the Galaxy Wearable app. If you did not connect your smartwatch and phone, use the settings on your watch and download updates when prompted to. Once the software update starts, the watch will reboot and the issue of it disconnecting should be solved.

Before you update your software, though, you should ensure your watch has a charge above 30% to prevent it from dying in the middle of the update. You can monitor the progress on the progress bar or the rotating animation on your watch screen. 

If your software fails to update, you should restart your watch or restore it to its factory settings. More on resetting your Samsung Galaxy Watch 3 below.

Enable Bluetooth Connection

If one of your device’s Bluetooth is off, this can cause your watch to disconnect. For this reason, you should ensure that you turn on the Bluetooth on your phone and smartwatch.

To enable Bluetooth, follow these steps:

  1. Navigate to the settings of your phone
  2. Select Bluetooth
  3. Repeat the previous two steps, but on your watch
  4. The devices should pair

It’s important to remember to keep both of your devices within connecting range, or 32 feet at all times to prevent them from disconnecting again.

Disconnect and Reconnect Your Phone and Watch

Another way to fix the issues with your Samsung Galaxy Watch 3 from disconnecting is to refresh the connection between it and your phone. 

To do this, follow these steps:

  1. Open the Galaxy Wearable app
  2. Click on the three-bar icon at the top of the home screen
  3. Select disconnect
  4. Restart both devices
  5. Reconnect the watch to your phone

Now, let’s take a look at how you can reset your watch.

How Do I Reset My Samsung Galaxy Watch 3?

As mentioned previously, one of the quick ways you can fix your Samsung Galaxy watch 3 is to reset it. You can reset your smartwatch using the settings on the watch, reboot mode, or the Samsung wearable app on your phone. Let’s go over each of these methods below.

Resetting Your Watch Using the Watch’s Settings

The first method we’ll be going over is resetting your watch using the settings app within the watch.

Here’s how:

  1. Open the settings app
  2. Click on General
  3. Click on Reset
  4. Click on the checkmark

The only thing left for you to do is to follow the on-screen prompts to complete the reset.

Resetting Your Watch Using the Reboot Mode

If you forgot your screen lock pin, you could use the reboot mode to reset your watch.

Follow these steps:

  1. Simultaneously press the power key and back key until you see the rebooting display on the watch
  2. Repeatedly press the home (power) key until you see the reboot menu
  3. Select Recovery by continuously pressing the home key
  4. Hold the power key to start the reboot

Now, let’s look at the last method for resetting your watch.

Resetting your Watch Using Your Phone

Resetting your watch using your phone and the Galaxy Wearable app is quite easy.

Here’s how:

  1. Open the Galaxy Wearable app on your phone
  2. Click on Settings
  3. Click on General
  4. Click on Reset
  5. Confirm to start the reset

Remember that you will lose your data, and the watch will return to default settings after the reset. Therefore, ensure that you backup your data before the reset and restore it afterward.


The Samsung Galaxy Watch 3 is an effective way to keep track of your wellness when its connectivity is maintained. Your smartwatch might get disconnected due to a number of reasons which have been listed in this article. We hope these solutions have rendered your watch useful again.

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