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Quickly Fix a Hisense Roku TV Stuck on the Logo Screen

Last Updated Oct 10, 2022
Man in front of TV screen

If you’ve ever been stuck on the logo screen on your Hisense Roku TV, you’re not alone. This is a common problem with these televisions. If you cannot use your remote to exit the logo screen, you’re probably wondering how to fix the problem.

Below, we’ll discuss how to quickly fix a Hisense Roku TV stuck on the logo screen. Keep reading to learn the steps you can take to troubleshoot the issue!

Perform a Basic Reboot

The first thing you should do if your Hisense Roku TV is stuck on the logo screen is perform a basic reboot. It’s very likely that your Hisense Roku TV is simply experiencing a temporary glitch. 

Minor interferences can make a small problem appear larger than it is, but the fix is typically simple.

  • Turn off your TV.
  • Unplug all connected cables, including the power cord and any HDMI cables.
  • Reset your WiFi router.
  • Wait 10 minutes, then reconnect and turn everything back on.

If your Hisense Roku continues to display only the logo screen, there may be a larger problem. 

Make Space for Air Output

Sometimes, the problem might require an even simpler solution than rebooting your TV.

If your Hisense Roku TV has been on for too long, it may overheat. This is particularly common when objects behind your TV are blocking air output. When your TV overheats, it can result in a frozen screen. 

Make sure your TV has plenty of room on all sides so it can stay cool while it is on.

Perform a Hardware Reset

If the basic rebooting method of disconnecting and reconnecting your TV did not work, there are a few different ways to reset the hardware.

You can perform various types of hardware resets on most Hisense Roku TVs

Try the different options in the table below and see if any of them solve the problem:

Type of ResetSteps
Power ResetUnplug the power cord for 10 minutes, then hold the TV power button for 60 seconds. 
Finally, plug the power cord back in.
Soft ResetPress and hold the “Volume Up” & “Menu” buttons on your TV. 
Then, press the TV power button once and hold the “Volume Up” and “Menu” buttons for 10 seconds. 
Finally, turn your TV back on.
Quick ResetUnplug the power cord for 60 seconds, then plug the power cord back in.
Hard ResetUnplug all cables and disconnect from your WiFi network for 10-15 minutes. 
Then, reboot your TV.

Try all the hardware resets above and see if one takes you out of the logo screen. If not, continue to the next step.

Troubleshoot Your Display

Hisense Roku TVs also have a reset option that can fix various issues with your TV’s display. 

If your Hisense Roku TV is stuck on the logo screen and the reset options above do not work, follow the steps below to troubleshoot your display:

  • Unplug the power cord for two minutes.
  • Push the TV power button 20 times.
  • Wait 30 more seconds, then plug the power cord back in.

While this reset is meant to solve display issues, it may not work if your TV is stuck on the logo screen.

Still, it’s worth trying if nothing else has worked thus far.

Factory Reset Your Hisense Roku TV’s Settings

If hardware resets do not fix the problem, you may need to perform a factory reset.

Factory resets are just as simple to perform as basic resets. However, performing a factory reset will revert your TV to its original settings, erasing your personal data in the process. 

Before you factory reset your device, take note of any usernames and passwords you may need to log back into your accounts. 

There are a couple of different ways you can perform this reset, even when you cannot access your TV’s settings screen. 

You can use your TV’s reset button, or you can use the Hisense RemoteNow app.

Below, we’ll discuss each method.

Factory Reset Using the Reset Button

Depending on the model you own, your Hisense Roku TV will either have a reset button or a reset pinhole. 

If you have a reset pinhole, you will need something small enough to fit in the hole and press the tiny button inside.

With your Hisense Roku TV turned on, hold the button or press in the pinhole for 20 seconds or until your Hisense Roku TV restarts on its own.

Once the TV begins to restart, let go of the button and wait for the system to refresh and finish the factory reset. 

Factory Reset with the Hisense RemoteNow App

Like the reset button, Hisense’s RemoteNow App allows you to access your TV without a remote.

To reset your TV using this app, follow the steps below:

  • Connect your smartphone to the same network as your Hisense Roku TV.
  • Sign up or sign into your account.
  • Pair your TV with your smartphone via Bluetooth.
  • On the app, navigate through “Settings,” “Device Preferences,” “Reset,” and finally, “Erase Everything.”

Once the command goes through, your Hisense Roku TV will execute a factory reset.

In Conclusion

If your Hisense Roku TV is stuck on the logo screen, you’ll be happy to hear that there are several possible fixes. 

Each method is simple enough to perform from home, from basic troubleshooting to a full factory reset.

If you try the fixes above and your Hisense Roku TV remains on the logo screen, contact Hisense support or Roku support. 

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