Tech Supportal logo

Home Tech Problems Solved! Household Technology Support. Any Issue | Any Problem | Anytime

The Smart Home Starter team picks the products and services we write about. When you buy through our links, we may get a commission.

Why Does My Hisense TV Keep Exiting Out of Apps?

Last Updated Sep 6, 2022
Hisense TV

Hisense is a trusted name in the television business. One of their smart TVs’ best features is their ability to download various apps for a pleasant streaming experience. However, some users experience issues where their TVs continually exit out of apps. Why is this happening?

There are various reasons why your Hisense TV keeps exiting out of apps. The most common include full storage, outdated apps, and outdated TV software. You will not know the exact cause until you attempt a few troubleshooting techniques.

Knowing why the apps on your Hisense TV are crashing can help prevent the problem from recurring. Keep reading to learn why your Hisense TV keeps exiting out of apps so you can enjoy watching your favorite show!

Why Does My Hisense TV Keep Exiting Out of Apps?

Nothing is worse than watching your favorite program and having the app close out of nowhere. If this happens with your Hisense TV, it could result from many different issues. Some of the most common include:

  • Issues with the internet connection
  • Cache data needs to be cleared
  • An uninstalled software update
  • Uninstalled app updates
  • It requires a power or factory reset
  • The presence of malware
  • A problem with the app
  • An issue with the motherboard

Below, we will highlight how each of these things could cause your apps to crash and offer some remediation tips.

Issues with the Internet Connection

As with all internet-connected devices, the location of your router or modem can affect how well your Hisense TV works. If these devices are too far from the TV, performance and speed will suffer.

To solve this issue, try moving your router and modem closer to your TV to increase the signal strength and allow all your apps to run smoothly.

Cache Data Needs to be Cleared

An application’s cache data helps load the app faster by storing files like scripts, thumbnails, and multimedia. However, cache data can pile up in your storage over time, reducing performance.

You can clear the cache data on your Hisense TV through the following steps:

  • Press the Home button on your remote control.
  • Choose “Network” under your setup options.
  • Select “Clear Internet Memory.”

Deleting cache data from your storage frees up space and allows applications to run more smoothly on your TV.

An Uninstalled Software Update

Your Hisense TV will require occasional software updates, just like mobile devices and computers. If you do not install these updates as they become available, certain apps may suffer performance-wise.

TV software updates are necessary to add new features and solve existing problems. You can check for available updates on a Hisense TV through this process:

  • Tap the Home button to open your TV’s homepage.
  • Press the gear icon on the top right side of your screen to open the TV’s settings.
  • Select “About.”
  • Go to “System Update.”
  • If there are any available updates, install them on your TV.

Each software update is essential to ensure the best possible viewing experience.

Uninstalled App Updates

Like your TV, each application you have installed will require occasional updates. When apps are not updated regularly, it can reduce their functionality, leading to frequent crashes.

You can set the apps on your Hisense TV to update automatically by following these steps:

  • Press the Home button on your remote.
  • Choose “Apps.”
  • Proceed to Google Play Store, then select “Auto-update apps.”

Updating your apps solves functionality issues, increases security, and protects you from hacking.

It Requires a Power or Factory Reset

Sometimes, all your TV needs is a quick reset. A power reset involves simply turning off your Hisense TV or unplugging the cable from the socket and plugging it back after 30-60 seconds.

A factory reset, on the other hand, clears all your previous settings and reverts them to the default settings. This deletes all the personal information stored on your TV. You can perform a factory reset by following the steps below:

  • Click the Home button.
  • Go to “Settings.”
  • Select “Device Preferences.”
  • Go to the bottom of the list and press “Reset.”
  • Proceed toErase everything.”

 Resetting your TV in one of the two available ways may clear any glitches causing your apps to crash.

The Presence of Malware

Because smart Hisense TVs are connected to the internet, they are susceptible to viruses. The presence of malware on your Hisense TV can disrupt the normal running of apps.

However, there are various methods to protect your TV from malware attacks and eliminate existing viruses. You can download an antivirus app to perform a scan for viruses on your Hisense TV.

You will find various antivirus apps on the Google Play Store, but ESET Smart TV Security is one of the best. Search for it in the app store, then download and install it on your Hisense TV. After downloading this app, you can launch it to perform a virus scan.

A Problem with the App

Sometimes, the problem does not lie within your Hisense TV at all. Instead, the problem is with the application itself. Some apps have issues stemming from the development process, while others experience server glitches from time to time.

Check online to see if other people are having similar issues, or check the service’s official social media to see if they’re experiencing server problems. If so, you may have no other option than to wait the problem out.

An Issue with the Motherboard

A TV’s motherboard is as important as your computer’s. If something is wrong with the motherboard, it will affect overall functionality.

The motherboard is an internal part of the TV, so it’s not easy for the average person to diagnose a problem. Contact Hisense customer support, or have a technician come out and look at your TV in person.

In Conclusion

Hisense makes high-quality televisions, but some users experience times when their apps keep closing out or crashing in the middle of streaming. While a variety of problems can lead to this, the most common are uninstalled updates or too much cache data.

To diagnose the problem, you must follow several troubleshooting techniques. Once you solve the issue, you should no longer experience frequent app crashes.