By Trae Jacobs,
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The Hisense TV is a great affordable Smart TV option. It offers the same tools and apps as other smart TVs at a more affordable price for your household. Now that you have a Hisense TV, you may be wondering, “Why does my Hisense smart TV keep losing internet connection?” There could be a few reasons for this issue.
Your Hisense TV is probably disconnecting from the internet due to a slow internet connection or your modem or internet provider issues. There are a few things you can try troubleshooting at home to solve these issues.
The sooner these issues are troubleshooting, the sooner you can get to watch all of your favorite programs, movies, and shows again on your Hisense TV. If you’re looking for answers related to your Hisense TV losing internet connection, you’ve come to the right place. Keep reading for everything you need to know.
The two main reasons that you’re Hisense TV is losing Wi-Fi connectivity are usually a broken connection somewhere between your TV and the router. Another common issue is often the distance between your TV and the router.
Most often, your Hisense TV is probably disconnecting from the Wi-Fi due to connection issues. Check your internet router and connection to ensure that your connection is strong and clear. If there are issues with your internet connection, reach out to your internet service provider to fix and troubleshoot the issues as necessary.
However, another reason could be your internet router is too far from your TV, causing connection issues. Make sure your TV is close enough to your internet Wi-Fi router to ensure sufficient connection at all times. Also, try restarting your TV to see if this fixes the issue. Sometimes the system just needs to be rebooted to solve issues and be reset.
Make sure that your TV is set up and connected to your internet appropriately under settings. Make sure to enter your Wi-Fi password if it asks for one so that you can connect your Hisense TV to the internet. If it is not connected properly, this could be causing issues with your system.
Make sure your internet is connected to your TV under the “Settings” tab. Follow the prompts on the screen to ensure sufficient connection and enter the Wi-Fi password if it asks for one.
If your internet connection is still spotty, try the following steps:
- Move the internet router closer to the TV: If your internet router is in a different room than your Hisense smart TV, the walls or other barriers between them could be causing connection issues.
- Reboot your Smart TV: Unplug your TV from the wall outlet, wait 30 seconds, and plug it back in. Sometimes the system just needs to be rebooted to work properly.
- Use a Wired Internet Connection: If still having issues with the Wi-Fi, a way to fix it would be to use a wired internet connection instead of a wireless internet connection. To do this, you need an Ethernet cord and outlet. Plug the ethernet cord into your TV via the LAN port. This way, you can surpass any wireless connection issues, and the wired connection will go straight to your TV without any interruptions.
- Clear Your Cache: Just like any other computer or smart device, the cache on your TV may need to be cleared to clear up memory and data space. If memory and data space are full, this could cause pausing or lagging on your Hisense TV device. To clear your cache, click “settings,” “system,” then “clear cache.” The cache on this type of TV tends to be small, so it is best to do this every so often to keep the database clear and running smoothly.
You can stop your smart TV from disconnecting from the Wi-Fi by making sure your Wi-Fi is strong and stable. The only reason a Hisense TV would disconnect from the Wi-Fi on its own is due to a connection issue. If your Wi-Fi is working properly or you have a wired connection, the Hisense Smart TV will not disconnect from Wi-Fi.
To reset the Wi-Fi on your Hisense TV, go to “settings” and select “network settings.” In the network settings, you will see the option to reset the Wi-Fi settings on your device. After selecting “yes,” the Wi-Fi settings will be erased, and you will have to reconnect to the Wi-Fi to use the internet on your Hisense TV.
Overall, make sure that your internet connection is working and strong, and your TV and router are within close proximity, and your TV will not disconnect from the internet. If you are still having issues with your internet connection and your Hisense TV, reach out to your internet provider to help troubleshoot over the phone or send out a specialist to solve the issue.