By Trae Jacobs,
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The Ecobee camera is a 180-degree full picture camera that connects to your phone and other smart devices to foster a safe and secure home environment. The Ecobee features motion detection that focuses on a person and keeps them in the frame while they move and has over a dozen light combinations that all carry different meanings.
The lights on your Ecobee camera can mean anything, from being ready to pair to saying that it’s on live mode and recording. Spanning colors of amber, blue, green, and red, the Ecobee has over a dozen different lights to signal what it is currently doing.
The Ecobee is an excellent, straightforward camera, but navigating the lights’ setup or troubleshooting them can prove difficult without prior knowledge. Read on to find out what your Ecobee’s light means.
What Do the Different Colors on My Ecobee mean?
With all of the patterns and colors of the Ecobee camera, it can be challenging to keep track of what means what and if the camera is doing what you want it to be doing. Below is a guide to exactly what each light and pattern means:
Troubleshooting Based on the Ecobee Camera’s Lights
Luckily, the Ecobee camera is not a complicated device to troubleshoot. Its simple, user-friendly interface allows us to solve any problems during setup or maintenance quickly. Here are three of the most common issues your device may signal to you and how to solve them:
|White||4 Solid Lights||The camera is charging|
|White||4 Flashing Lights||Pairing timed out|
|Amber||Solid, Flashing 3 Times||Pairing is complete|
|Amber||4 Solid Lights||The camera is ready to be paired|
|Amber||Lights Going from Left to Right||No server connection|
|Amber||4 Lights Going Back and Forth||The camera cannot find a connection, or it is still trying to pair|
|Green||Solid Light||You can watch what’s happening live|
|Green||Flashing Light||The camera is recording|
|Blue||Solid Light||Alexa is waiting and listening for your command|
|Blue||Lights Moving Back and Forth||Alexa is processing the command and thinking|
|Blue||Pulsing Light||Alexa is setting a timer, reminder, or is speaking|
|Blue||One Steady Light||The camera is ready to stream|
|Red||4 Lights Flash 3 Times||Alexa is experiencing an error|
|Red||4 Solid Lights||The camera is muted|
|Red||1 Light||Alexa is streaming or recording|
|Orange||Slowly Pulsing||You have a notification.|
|No Light||No Light||The camera is idle, or do not disturb is on|
Offline and Not Responding
If your device is offline and does not seem to respond to any commands via Alexa or through the app, try restarting the Ecobee app. If your device is still offline after restarting, there are three steps to take:
- First, make sure that your internet connection is working in your home. Check that router is communicating with the camera.
- Second, unplug your Ecobee and plug it back in. If you have done step two correctly, you should see the light of the camera glow white.
- Lastly, check that the camera can connect and view the footage again.
If these steps do not work, it is recommended that you speak with an Ecobee tech support agent.
Camera Timed Out
If this issue is occurring, you will have to access your Ecobee camera.
- First, make sure that your phone is connected to your internet.
- Restart your Ecobee app.
- Unplug your camera and then plug it back in.
- Check that the lights of your Ecobee come back on. Make sure you see the correct light turns out to confirm it is functional again (refer to the light meanings above).
Camera Does Not Work at Night
If your Ecobee is showing pink footage or is not working during nighttime:
- Power the device down, and then when it turns back on, check the video feed.
- If, after a few tries, the Ecobee is still experiencing these issues, contact customer support because you may require a replacement device.
The Ecobee camera is a wonderful camera for any home that wants to keep a record of anything going on inside its walls. With its 180-degree view and capacity to integrate seamlessly into other smart home technology, it keeps up with other top competitors of the home camera market. Its ability to channel into Alexa’s system gives it more features and labilities than most other indoor home security cameras can.
While the interface of the Ecobee is simple, sometimes working with it can take some getting used to with all of the different light patterns and colors it has. The good news is this camera is designed with the average consumer in mind. Most issues with the Ecobee can be fixed within minutes to allow for seamless video streaming and household security to always stay up and running.