The Ring app is a great way to keep track of your Ring devices. It can also show you the views of your Ring camera and allow you to easily change your Ring device’s settings. But, when you can’t access your account and or the verification fails during setup, it can be very frustrating and hinder your ability to use your Ring app well.
Below, we’ll review the steps you should take if you have trouble going through the account verification process in the Ring app. Sometimes, it may take a call to Ring support to resolve the issue, but hopefully, following these steps first will help before you have to resort to that.
Make Sure You Typed in Your Password Correctly
One of the most common reasons your Ring app can fail during the verification process is that you entered the incorrect password. If you entered the wrong password, the app can’t complete the setup and verification process, so always double-check it before entering.
Check Your Network
The second most common problem with account verification is that your router is not working, or your smart device is not connected to the internet. Common network issues include:
- Your smartphone isn’t connected to the internet.
- Your device with the Ring app and your Ring device is not connected to the same network.
- The Ring device is not close enough to the router.
- Your router is off or not working properly.
If the router and the network seem to be working fine, try to establish a better connection.
Improve Your Network Connection
There are many apps you can use to test the connection speeds of your internet. It’s recommended that you download one and run it while standing near your Ring device. This way, you can tell the speed of your internet neat the device and determine if it is stable and fast enough to complete the verification in the app.
If you see that the network connection is not strong enough near your Ring device, you might want to consider purchasing an additional router to keep closer to the Ring device. You can also get a Wi-Fi extender to make your current connection stronger. (Ring actually offers their own device for this purpose; learn more about it here.)
Fully Close the Ring App
Sometimes the app just needs a simple closing down to start back up properly. Fully exit out of the app on your smartphone or tablet. Exiting out of other apps in the background can also help your smart device to function better. Wait a few minutes, and then try opening the Ring app again.
Power Cycle Your Device
Power cycling means turning the device off and back on. Turn off the device that’s using the Ring app and the Wi-Fi router. Wait a few minutes and then turn both backs on. Allow them a few minutes to re-establish a connection.
Uninstall the Ring App
Uninstalling the app is considered more of a reset than simply closing out of it and reopening it, and it results in your Wi-Fi data being erased. Reinstall the app and set up your internet connection again to see if it works better.
Check the Ring App for Updates
Sometimes the Ring app needs to be updated to new versions. If you are running on an old version, the app might not be able to find your network and complete the verification process. If there needs to be an update, you should be able to see it on the Settings page in the app.
Clear Cache and Data
Cache can be cleared in your device’s settings menu. Cache files take up memory and storage space, so clearing them can free up space on your device and allow the network to find your devices better.
See If Other Devices Are Working
If your router seems to be on and working, check other devices in your home that use the internet. If they are working without any problem, the issue might be with your Ring device and not the router. Contact Ring support if your device isn’t working or can’t be verified after doing all the steps above.
Ring’s verification process is necessary because it helps protect your security and privacy when using the app and Ring devices. Failing to complete this process is not only frustrating, but it means you can’t use these devices.
Luckily, you can usually fix the problem yourself in a few simple steps without the need for involving Ring’s tech support.