How to Disconnect Nest Thermostat from Account

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From moving to selling your smart home device, there are many reasons why you’d want to disconnect a Nest Thermostat from your account. 

Here’s how you can properly remove Nest from your account and reset it to factory settings.

Deactivating Your Nest Thermostat

There are two ways to remove a Nest Thermostat from your account:

  • On the thermostat itself
  • Through the Nest app

The steps you’ll take to deactivate vary by model, but we’ll break down the differences.

How to Deactivate Nest Thermostat on the Nest App

Follow these steps to deactivate your Google Nest Thermostat through the Nest app:

  1. Open the Nest app.
  2. Select the thermostat you want to remove.
  3. Tap the Settings icon in the top-right corner.
  4. Scroll down and select “Remove Thermostat.”
  5. Confirm your choice.

This process works for all Nest Thermostat models.

Deactivate a Nest Thermostat from the Thermostat

It’s also possible to remove a Nest Thermostat from the thermostat’s Quick View menu. The steps vary slightly across models.

For Nest Learning Thermostat or Nest Thermostat E:

  1. Turn the ring to open the Quick View menu.
  2. Select the gear icon to open your settings menu.
  3. Select Reset > Account Connection.

For Nest Thermostat:

  1. Turn the ring to open the Quick View menu.
  2. Select the gear icon to open your settings menu.
  3. Choose Account > Disconnect.

Performing a Factory Reset

Once you remove the Nest Thermostat from your account, it’s a good idea to perform a factory reset. 

Resetting the Nest Thermostat is helpful if you are giving away or selling your thermostat. But if you’re keeping your thermostat and want to save all your settings, skip this step.

Follow the steps below to reset your Nest Thermostat:

  1. Turn the ring to open the Quick View menu.
  2. Open the Settings menu.
  3. Select “Factory Reset” and confirm your choice. 

And follow the steps below to perform a factory reset on your Nest Thermostat E or Nest Learning Thermostat:

  1. Select the gear icon from the Quick View menu.
  2. Select Reset > All Settings.
  3. Confirm your choice.

You’ve now removed the device from your Nest account and cleared all your personal settings — you’re safe to remove the Nest app on your mobile device.

FAQ: Nest Thermostat Accounts

Why Does My Nest Thermostat Say It’s Already Connected to Another Account?

This usually happens when you buy a house with a Nest smart thermostat already installed.

If this happens to you, a factory reset might fix it. If not, you’ll need to contact Nest Support so they can change the ownership.

If you’re a renter, you can also ask your landlord to share access to the thermostat with you.

Can I Remove a Nest Thermostat’s Previous Owner?

Depending on your thermostat model, resetting the account connection and performing a factory reset using the steps above may remove the previous owner. 

If that doesn’t work, you have two options:

  • Contact the previous owner and ask them to remove the thermostat from their account.
  • Contact Nest Support and ask them to remove the ownership for you.

Can You Delete a Nest Account?

You can delete your Nest account following the steps below:

  1. Open the Nest app.
  2. Tap the gear icon.
  3. Select Account > Manage Account > Delete Account.
  4. Confirm your choice.
  5. Wait for a confirmation email from Nest, which will prompt you to complete the deletion process.
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