By Trae Jacobs,
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One of the handy features of Eufy doorbells is the two-way audio. This feature allows you to see who is at your door and talk to them. However, there may be times when this feature does not work as it should.
In this article, we will walk you through some troubleshooting steps that you can take if the two way audio on your Eufy doorbell is not working. So, let’s jump right in. Shall we?
Why Won’t Two-Way Audio Work on Eufy Doorbell?
It’s not uncommon to experience problems with the two-way audio feature on your Eufy doorbell. However, it’s normal to experience a bit of delay in the audio. But if there’s complete silence when you try to talk to someone, then there might be a problem. There are several reasons why this may happen, and we will go over some of the most common ones below.
Doorbell Connection is Weak
One of the most common reasons why two-way audio might not work on your Eufy doorbell is because of a weak connection. If the signal between your doorbell and your phone or computer is too weak, you may experience audio problems.
You can do several things to try to improve the signal strength. First, move the router or HomeBase closer to the doorbell. If that doesn’t work, try moving your router to a higher place and see if the signal becomes stronger.
It’s also a good idea to remove any interference like microwaves or cordless phones and see if that helps. If none of these work, consider contacting your internet service provider to see if they can help improve the signal in your area.
If none of these work and you’re confident that connectivity is the problem, consider investing in a WiFi extender. This device usually plugs into a wall socket and sends your WiFi signal further into other parts of your home. Therefore, you should notice a stronger signal in those rooms.
The final solution is to replace your router with a newer model that has more advanced technology onboard and can reach faster speeds, which will mean less buffering for you.
Headphones or Earphones Interference
Using Bluetooth headphones or earphones to talk into the doorbell can also interfere with the audio. If you’re having trouble hearing people on the other end, try disabling your headphones or earphones and see if that helps.
Microphone Isn’t Enabled in App Permissions
If you’re using iOS or Android, it’s also crucial that you have the microphone enabled in your app permissions. To do this, go to your device’s settings and find the Eufy Security app. Then, under the app’s permissions, ensure that the microphone is turned on.
You Need to Update Your Eufy Doorbell
Pending updates may also cause a delay or interference in the audio. Make sure that your eufy doorbell is up-to-date by going to Settings > System updates and hitting “Update now.”
If the system is up to date, consider rebooting the doorbell and WiFi router. Keep the devices off for a few minutes before turning them back on. If this doesn’t work, you may want to consider factory resetting your doorbell.
To do this, follow the steps below:
- Place the doorbell on a flat surface and insert a small tool inside a hole that’s underneath the device.
- Place the front cover of the doorbell on the side.
- Insert the tool again, this time into another hole about 1.25 inches from the bottom. Hold on to the position until you hear a ringtone.
- At this point, the light on the doorbell should have turned yellow, indicating it has reset.
- Try connecting to the doorbell again and test the two-way audio.
You Need to Switch WiFi Bands
Sometimes, even when the signal strength is strong, the WiFi band your doorbell uses might be too crowded or have a hard time penetrating the walls for effortless connectivity.
If many devices are connected to one router at a particular time, it results in slower connections for everyone involved. Unfortunately, this also causes interference with two-way audio because both ends have trouble speaking clearly due to latency or even lack of connection entirely. Try switching your WiFi bands to see if it fixes the issue.
If crowding isn’t an issue for you, switching to a WiFi band with lower latency may fix the issue. For instance, if you’re using 5GHz, try using a nearby 2.4GHz band. The lower latency has an easier time traveling through walls, which can do wonders for your connection.
As you can see, there are numerous reasons why your Eufy two-way audio may not be working. It’s best to follow the troubleshooting steps to see which one works for you, but if all else fails, consider contacting Eufy support. The team there can usually help you figure out what’s going on.