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Why Does My Hisense TV Keep Losing Sound? (7 Solutions to Try)

Last Updated Sep 19, 2022
hisense tv
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Our televisions are supposed to be a source of entertainment and relaxation for us. But when they stop working, they can become a major source of frustration. One of the biggest problems that Hisense TV users complain about is their televisions losing sound. Luckily there are a few different solutions that you can try. 

  • Turn the volume up 
  • Check speaker connections 
  • Check the Ribbon Cable 
  • Clean ventilation holes and speaker jacks 
  • Check power cord
  • Restart the television 
  • Try using another source 

Below, we’ll discuss how you can employ these solutions to get your TV working as it should. Keep reading to learn more!

Why Does My Hisense TV Keep Losing Sound? 

Nothing is more frustrating than when the source of our entertainment and relaxation becomes a source of concern. A television that has issues can be a major pain.  

Hisense makes some incredible televisions. But, one of the biggest issues users have complained about is these televisions losing sound. 

If the sound on your Hisense TV stops working, the first thing to try is turning up the volume to ensure it’s not muted. If that doesn’t work, you may need to restart your TV, change the source, or check the various connections.

Below, we’ll discuss seven solutions you can try to solve this problem. 

Turn the Volume Up 

This might seem like an obvious solution, but we often keep the TV at the same volume the whole time we watch it. If a particular show or movie is quieter than others, you might not be able to hear it unless you turn the volume up.

This will also solve the issue if it stems from a muting issue. You may have accidentally muted the TV at some point, and that may be why you cannot hear anything. 

Check the Speaker Connections 

Sometimes, we accidentally bump or move our speakers or TVs even slightly. This may have happened while you were cleaning or if you recently moved some furniture around the room. 

If you pulled the speaker cables just enough, the connection could have come loose and affected your sound quality. Go behind your television and ensure all the cables plugged into your television are completely secure. This may resolve an unstable connection. 

Check the Ribbon Cable 

If the problem lies with your cable sound, the ribbon cable might be the problem. The ribbon cable connects the satellite box or the cable to your television. Check the connection into both the television and the satellite box. 

Make sure nothing is loose, and none of the connectors are broken. Also, make sure the cable isn’t bent or has any kinks. If it does, try to straighten it out a little bit since this can create issues with the audio and video input. 

Clean Ventilation Holes and Speaker Jacks 

There are ventilation holes at the back of your television that help to ensure the television does not overheat. If they are blocked, this could create issues with your sound. Use a cotton swab or cloth to clean them out gently.

Likewise, if there is a lot of dirt in the speaker jack, your TV may think there’s something in there and cut out the regular sound. 

Go to the back of your Hisense TV and find the speaker jack. Then, lift the rubber cap and use a cotton swab to clean the jack. 

Check the Power Cord 

Another thing to check is the connection between your TV and the power cord. Make sure the cord is not damaged in any way, and ensure there are no bends or kinks in the cable. Try to straighten them out and see if it solves the problem.

Restart the Television 

If nothing else works, you can try to reset your television. Follow these steps to do so: 

  • Turn your television off.
  • Unplug the TV from the power outlet. 
  • Wait 1-2 minutes, then plug the television back in.

Turn the TV back on and see if the sound is restored.

Try Using Another Source 

If you have tried all the tips above and your volume still isn’t working, check if the volume is working on another source input. 

Switch your television to another audio source, such as an HDMI input. If the volume works on another source, the problem likely lies with the device you’re using rather than the TV itself.

Fixing Sound Issues on Your Hisense TV 

We all love to relax and watch a great show. But when our television sound does not work properly, it can become really frustrating. Trying the simple solutions listed above may help you solve the problem. 

If all else fails, your next step should be to contact Hisense customer support. They may offer you a replacement TV or send a technician out to diagnose the issue and repair whatever’s causing the problem.

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