Tech Supportal logo

Home Tech Problems Solved! Household Technology Support. Any Issue | Any Problem | Anytime

The Smart Home Starter team picks the products and services we write about. When you buy through our links, we may get a commission.

Spotify Won’t Connect to Alexa? 7 Fixes to Try

Last Updated Nov 30, 2022

If you’re struggling to connect Spotify to your Alexa, you’re not alone. You can try a few different fixes to get your favorite playlists up and running on your favorite Smart Home assistant. 

To connect Spotify to Alexa, try the following fixes:

  1. Restart your Echo device
  2. Check your WiFi
  3. Check the Echo’s volume
  4. Make sure apps are updated
  5. Clear cache in Spotify
  6. Disable and enable Spotify
  7. Ensure Spotify is the default music app
  8. Forget the Echo device on your Spotify account
  9. Reset the Echo device

Here’s our video on how to do each of the fixes. 

If you try these fixes, you’ll be playing music in no time. To learn more about each of these solutions, read on. 

Restart your Echo Device

Power cycling your Amazon Echo may be the simple solution to your frustrating problem. 

Power cycle is basically the fancy technology word for “reset.” Sometimes, technology just needs a quick break to get it back to work again. 

To power cycle your Echo device, unplug it for at least 30 seconds before plugging it back in. Then, check the connection between Spotify and Alexa. 

If this reset works, you should notice that Spotify and Alexa have been connected again. 

Keep in mind that the instructions will be slightly different depending on your Alexa device, such as an Echo Show or Echo Dot.

Another quick thing to try is to restart your smartphone to give it a refresh to help reconnect the two apps.

Check Your WiFi

Another thing to do is check your WiFi signal.

You want to make sure that your Echo device and phone are connected to a strong signal. 

If they’re not, consider doing a refresh on your router or purchase a WiFi extender if the signal is weak.

You can also check to see if Spotify will connect to other devices, such as your Echelon bike.

Make Sure the Volume on Your Echo Device is Up

Another quick fix to try is make sure the volume on your Echo device is up. 

It might seem silly, but sometimes the volume can be down or muted. 

To fix this, just say “Alexa, raise your volume” or press the “+” sign on your Echo device. 

If your Echo speaker is muted, you’ll see a red ring around it. 

Update Your Spotify and Alexa Apps

Another thing you can check is if your Spotify and Alexa apps need updates.

If either your Spotify or Alexa apps need updating, this could be causing your connection problem.

To update your apps, go to the App Store or Google Play Store and then search for the Spotify and Alexa apps.

Once you see the app on your screen, it will tell you if you need an update or not. If you do, complete the update. If you don’t, we’ve got more fixes for you.

You might want to also check if your Spotify account is in good standing. It could be temporarily disabled or deleted.

Clear Your Cache Data in Spotify

Cache data is data that is stored on your device after you visit a website. This data makes it quicker to reload websites you’ve already visited when you return to them later. 

Because this data continues to build up our devices can get bogged down. 

Storage limits and corrupted cache data can lead to technical glitches in your computer or phone, so you want to clear your cache somewhat regularly. 

How to Clear the Cache in the Spotify App:

When you go to clear the cache in the Spotify app, all you have to do is:

  1. Open Spotify on your smartphone
  2. In the top right corner, tap the settings
  3. Select “Storage”
  4. Select “Clear cache”

This won’t delete any downloads, so you won’t have to worry about that.

Disable and Enable Spotify in the Alexa App

Another thing to try is to disable and enable Spotify in the Alexa app. 

Doing this will essentially forget the skill on Alexa and have her relearn it. 

To enable the Spotify skill on Alexa, follow these steps:

  1. Open the Alexa app and go to “Skills”
  2. Search for “Spotify”
  3. Choose Spotify and click “Disable
  4. Once the screen refreshes, tap “Enable”

After that, follow the prompts to re-link your Spotify and Alexa accounts.

You’ll also be asked to set Spotify as your default music service, which you should do.

Ensure Spotify is Your Default Music App

Another thing to do is make sure Spotify is your default music app. 

Even if you’ve re-enabled the Spotify skill or are just going back and making sure, sometimes Amazon Music will become the default music app. To check this:

  1. Open the settings in your Alexa app
  2. Select “Music and Podcasts”
  3. Select “Family Defaults

Here, you will see the apps that are defaults for music, artist and genre stations, and podcasts. If it’s not Spotify, change them to Spotify.

Forget the Echo Device on Your Spotify Account

Another quick fix to try if your Spotify won’t connect to Alexa is to forget the Echo device from your Spotify account. To do this, you will:

  1. Open the Spotify app on your phone
  2. Tap the devices icon
  3. Select the Echo device you want to forget
  4. Tap “Forget Device”

After this, wait a minute or two before pairing your Echo device with your Spotify account again.

Factory Reset your Alexa

If none of the above solutions fix the problem, you may need to factory reset your Alexa. 

Factory resetting your Alexa means defaulting it back to how it was when you first opened the box. You will have to set up all of your settings again.

There could be a glitch in your Alexa that is causing some settings to prevent you from connecting Spotify to your device. 

To factory reset your Alexa:

  1. Press and hold the action button for 20 seconds
  2. Alexa’s ring will turn orange and spin around
  3. Follow the prompts to set up your Alexa again

At this point, your Alexa should be fully factory reset. Follow the setup instructions in the Alexa app to get your device back up and running. Set up Spotify again to see if it works.

Tech Supportal

If you’ve gone through all of these options and have watched our video, don’t worry. We still have more help for you. 

Contact our Tech Supportal at any time to talk with someone to help you with any device that you have!