Spotify Won’t Connect to Alexa? 12 Fixes to Try

Spotify open next to echo dotSpotify open next to echo dot

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Connecting your Spotify account to Alexa is an easy way to play music for a party. But if you’re struggling to connect Spotify to your Alexa, you’re not alone. 

If Spotify won’t connect to Alexa, try the following fixes:

  1. Upgrade to Spotify Premium
  2. Make sure the volume is up
  3. Try streaming from another device
  4. Make Spotify your Default Music Library
  5. Restart your Echo device
  6. Check your Wi-Fi connection
  7. Update the Spotify and Alexa apps
  8. Clear Spotify’s cache
  9. Disable and enable Spotify in the Alexa app
  10. Forget the Echo device on Spotify
  11. Factory reset your Alexa device
  12. Contact Tech Supportal

Here’s our video on how to do each of the fixes we’ll discuss below. 

1. Upgrade to Spotify Premium

Spotify Premium family plan

Before you get nervous, let me say that this only applies to users in certain countries. Sometimes, you need to be a Spotify Premium user to connect an Alexa device to your account.

Users in the following countries can always stream on Alexa, even with a free account:

ContinentCountries with Spotify Free Supported on Alexa
North AmericaUnited States, Canada, Mexico
South AmericaBrazil
EuropeU.K., Ireland, Germany, Austria, France, Italy, Spain
AsiaIndia, Japan
OceaniaAustralia, New Zealand

If your country is not listed above, you may need to upgrade to Spotify Premium to connect your account to Alexa.

2. Make Sure the Volume on Your Echo Device is Up

It might seem silly, but sometimes, the reason you’re not hearing music play on your Echo device is because the volume is too low or muted.

You can use voice commands to fix this. Just say, “Alexa, raise the volume.” 

3. Try Streaming from Another Device

As long as your Spotify and Alexa accounts are linked, it doesn’t matter which device you stream from. 

To rule out issues with your phone’s Bluetooth, try streaming music to Alexa from your computer, iPad, or another connected device.

If it works from another source, the problem is likely with your phone’s Bluetooth. Restart your phone and see if that helps.

4. Make Spotify Your Default Music Library

If Spotify isn’t your default music app on Alexa, you might have trouble playing music from the app. Even if you’ve switched it before, things can happen that revert the Default Music Library back to Amazon Music. 

  1. Open the Alexa app.
    The Alexa app
  2. Tap “More” in the bottom-right corner.
    More menu item in Alexa
  3. Select “Settings.”
    Settings in the More menu
  4. Tap “Music and Podcasts.”
    Select Music and podcasts
  5. Select “Family Defaults.”
    Select family default services
  6. Change your Default Music Library to Spotify.

If you haven’t liked your Spotify account, you can do that easily by:

  1. Open the Alexa app and select “More” in the bottom navigation.
  2. Select “Skills and Games.”
  3. Search for “Spotify.”
  4. Select Spotify and the “Enable to Use.”
  5. Spotify should open and ask for permission to link accounts.
Spotify account is now linked

And that’s it, your Spotify is now linked.

5. Restart Your Echo Device

Power cycling your Amazon Echo may be the simple solution to your frustrating problem. 

“Power cycle” is basically the fancy technology word for “turn it off and turn it back on again.” Sometimes, technology just needs a quick break to start working again. 

To power cycle your Echo device, unplug it for at least 30 seconds before plugging it back in. Then, check the connection between Spotify and Alexa. 

Keep in mind that the steps will be slightly different depending on your Alexa device, such as an Echo Show or Echo Dot.

You can also restart your smartphone to give it a refresh to help reconnect the two apps.

6. Check Your Wi-Fi Connection

Echo devices need a strong Wi-Fi signal to work properly. The easiest way to refresh your Wi-Fi connection is by using the Alexa app:

  1. Open the Alexa app.
  2. Tap “Devices” at the bottom of the screen.
  3. Select “Echo & Alexa.”
  4. Choose the device you need to connect to the internet.
  5. Look under “Wi-Fi Network” and tap “Change.”
  6. Sign into your network. 

You can also connect your Alexa device to the internet on a web browser.

  1. Open your web browser and navigate to
  2. Sign into your Alexa account.
  3. Select “Settings” in the left sidebar.
  4. Click “Devices.”
  5. Find and select the device you need to connect.
  6. Select and sign into your home Wi-Fi network.

If you’re having a lot of issues with the internet connection on your Alexa device, consider moving it closer to your router or investing in a Wi-Fi extender.

7. Update the Spotify and Alexa Apps

If the Spotify or Alexa app you’re using is outdated, it could cause connection problems.

Open your phone’s app store and check for updates for both apps. If any are available, download and install them. 

8. Clear Your Cache Data in Spotify

Cache data is temporary data stored in apps meant to reduce load times. But, because this data continues to build up over time, it can eventually cause technical glitches. 

Here’s how you can clear your Spotify app cache on iPhone:

  1. Open Spotify.
  2. Tap the settings icon in the top-left corner.
    Settings icon in Spotify
  3. Tap “Storage.”
    Select storage
  4. Select “Clear Cache.”
    Clear Cache on Spotify

And here’s how you can do it on Android:

  1. Open the Settings app.
  2. Tap “Apps” or “Applications.”
  3. Find and select Spotify.
  4. Tap “Storage Usage.”
  5. Select “Clear Cache” at the bottom.

Clearing your app cache won’t log you out of Spotify or affect your liked songs or playlists. However, the app might take more time to load next time you open it

9. Disable and Enable Spotify in the Alexa App

Disabling and enabling Spotify on the Alexa app may fix the connection issue.

  1. Open the Alexa app.
  2. Tap “More” in the bottom-right corner, then select “Settings.”
  3. Select “Music & Podcasts.”
  4. Find and select “Spotify” under “Linked Services.”
  5. Tap “Disable Skill.”
    Disable Spotify in Alexa app
  6. Go back to the “Music & Podcasts” screen and selectLink New Service.”
  7. Tap “Spotify.”
  8. Log into your Spotify account.
  9. Tap “Default Services” and select Spotify as your default music service.

10. Forget the Echo Device on Your Spotify Account

If disconnecting and reconnecting Spotify from the Alexa app doesn’t work, you can try essentially the same process from the Spotify app.

  1. Open the Spotify app on your phone.
  2. Tap the Settings icon in the top-right corner.
  3. Select “Devices.”
  4. Select the Echo device you want to forget.
  5. Tap “Forget Device.”

Wait a minute or two before pairing your Echo device with your Spotify account again.

This will also let you know whether or not your Alexa device even shows up on your Spotify account. 

If you don’t see it on the Devices page, make sure your phone and Alexa device are connected to the same Wi-Fi network, then wait for the app to discover it.

11. Factory Reset Your Alexa Device

If none of the above solutions fix the problem, you may need to factory reset your Alexa device. 

Factory resetting your Alexa means reverting it to how it was when you first opened the box. You will have to set up all your devices and change your settings again.

This is a tedious process, but there could be a glitch in your device preventing you from connecting to Spotify. 

The steps you’ll need to take to reset your Alexa device depend on which device you’re using. Check and follow the steps for your specific product, then set it up like new again in the Alexa app.

Once you’re finished setting it up, try linking Spotify again.

12. Contact Tech Supportal

If you’ve gone through all these steps, watched our video, and still can’t connect Spotify to Alexa, don’t worry. We still have more help for you. 

Contact Tech Supportal at any time to talk with someone via phone or chat. We can help you troubleshoot any problem with any device, with agents available 24/7.

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