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My Fire TV Cube Won’t Turn On: Troubleshooting Tips

Last Updated Nov 16, 2021
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The Amazon Fire TV Cube is an upgrade from the widely known and used Fire Stick. It allows you to access all of Amazon’s streaming services and more. Many Fire TV Cube users run into the common issue of the device just not turning on. But don’t worry, it doesn’t necessarily mean your device is done for!

The most common fix for a Fire TV Cube that won’t turn on is a quick and easy restart. However, that’s not always the case.  There are a few things that could be wrong with your Fire TV Cube if it will not turn on.

Anyone that’s tried to contact Amazon customer service knows that there’s a lengthy hold time involved. Avoid this, and added stress by troubleshooting your Fire TV Cube on your own. Continue reading for the following steps on how to troubleshoot your Fire TV Cube.

Troubleshooting Tips for Your Fire TV Cube

So you have sat down ready to watch your favorite movie or TV program and your Fire TV Cube will not start up for you. Not exactly the fantastic viewing experience you were hoping for?

Up next, we’ll outline a few easy things you can try, in order to troubleshoot your Fire TV Cube on your own, including simple fixes like replacing the batteries, or more in-depth remedies like replacing the power cable.

Replace Remote Batteries

The batteries inside the Fire TV Cube remote might need to be replaced. This would make sense as to why it is not turning on and would be a simple solution to the problem. Still not turning on? Continue to the next step in the troubleshooting process.

Double Check the Power Cables

Ensure that all cables are plugged in and installed properly as given in the instruction manual. If you cannot find the original instruction manual, you can look up on Amazon’s website how to ensure it is hooked up correctly.

If the cords are damaged, they’ll need to be replaced. Make sure to replace it with the Amazon-compatible accessories for use.

Unplug Your Fire TV Cube from Power

Unplug the device, wait at least ten seconds, and then start the device back up again. It is likely that your device just needed a reset.

This would be what is defined as a “hard reset”. When resetting your device, make sure to follow all TV prompts after on your Amazon TV Cube device as you may have to reconnect to Wi-Fi and set up settings again. After following prompts, your device should be on, up, and running to view.

Check HDMI Port

If using an HDMI port, unplug and plug directly into the TV’s HDMI port. This is a more reliable source for usage if having connection issues with the device.

Follow Up Steps for Troubleshooting Your Fire TV Cube

After troubleshooting your device utilizing the steps listed above, your device should be up and running. Make sure to follow the prompts on the TV after starting back up to make sure to reconnect or reset anything as needed.

You may need to reconnect your device to your home’s Wi-Fi network. Follow all steps and prompts on the TV for correct setup so you can stream and watch your favorite shows as soon as possible.

It Still is Not Turning On, What Now?

After following all the above troubleshooting steps, if your device is still not turning on make sure to contact Amazon support for your device. For support you can email, chat, or call a support specialist.

They can either give you troubleshooting tips over the phone or organize for you to get a new device if still under warranty. Make sure to reach out to a specialist for your needs. It is possible that your device is faulty or damaged.

If all parts are installed properly and your power source is efficient, the device should be working. If not, make sure to reach out to an Amazon support specialist as they might need to send out a replacement device to meet your streaming needs.

Final Thoughts

You don’t be overcome by disappointment when you sit down to watch your Amazon Fire TV Cube and it doesn’t turn on. Nor do you have to be sad when you sit down for the ultimate viewing experience and use the voice activation feature, only to get no response. More than likely, one of the above tips will help you troubleshoot the problem.

Start at the top of our list and work your way down. More often than not, the solution is an easy one, and you’ll be back to using your Fire TV Cube in no time.

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