Smart Home Starter
The Smart Home Starter team picks the products and services we write about. When you buy through our links, we may get a commission.

11 Fixes if Amazon FireStick Keeps Losing Connections

Last Updated Mar 19, 2022
firestick
Tech Supportal
24/7 On-Demand Live IT Support. Step by Step Real Help
Join Tech Supportal and enjoy 24/7 tech support for your connected home. Get Started

When it comes to all-in-one home entertainment, the Amazon FireStick delivers a wide range of streaming apps for the owner to use. But sometimes, with the Amazon FireStick, you might run into connection issues, ruining the experience that you come to expect from the Amazon FireStick. So what can you do if your FireStick keeps losing its connection?

We will go over 11 fixes for connection issues with the Amazon FireStick with this article. You should have your FireStick working yet again by the end of this article.

Clear Any Obstructions

Most people might overlook this, but if there are any obstructions between the device and the router, it can cause you to lose connection to the router. Ensure nothing is around the router or the device to ensure that you don’t lose contact with the router. Doing this might fix your connection issue.

Check to See if Your Device is Connected to Your Router

Sometimes the router might not connect to the FireStick at all, which will require you to check to see if the connection has been lost. 

To check for this, follow these steps:

  1. Go to the settings from the main menu.
  2. Click on network.
  3. Check and see if your network is connected to the FireStick.

If your network isn’t there, you will have to add it again after completing a scan. If it doesn’t show up after a scan, go to the next fix.

Move Your Router Closer to the FireStick

Sometimes losing connection to the FireStick is all about a weak Wi-Fi signal. If your network isn’t showing on the device, you might need to move the router closer. That might require buying a longer ethernet cord to move the router closer if your current one isn’t long enough for you to move the router. Moving the router should solve the problem of a weak Wi-Fi signal.

Reset Your Router

If your device is getting a signal from the router, but you are still losing connection, you might have to reset the router. Resetting the router requires turning it off and unplugging it for one minute. After that, you can plug it back in and turn it back on, which might solve your issue.

Replace Your Ethernet Cord

There can be a chance the ethernet cord going to your Wi-Fi router might be faulty. If that is the case, your device will pick up the Wi-Fi signal but not have internet due to the cord not working. Replacing the line should fix the issue.

Restart Your FireStick

Another tip that might work is restarting the device. You can do this in the menu of the FireStick. 

Here are the steps to restart the FireStick:

  1. Go to Settings
  2. Go to My Fire TV
  3. Click on Restart

Restarting the device should fix the lost connection issue.

Reset Your Amazon FireStick

Sometimes the FireStick will need to be reset for you to stop losing connection. Unplug the device from the TV and the power source for one minute to reset the FireStick. After that time, you can plug it back in, which should solve the problem.

Check Internet Connection Speed

Sometimes losing connection isn’t about the signal strength but your internet speed. You can check your internet speed with the Amazon FireStick by downloading the Silk browser app from the Amazon store. 

After installing, open the app, select accept and enter the URL of fast.com to perform a speed test. This will tell you the download speeds you have with your router for the FireStick, which can tell you if the speeds are too slow for streaming services.

Uninstall Unused Apps

Sometimes too many installed apps can slow your speed down on your device. With a slower speed, you can suffer from connection issues. Uninstalling the apps you don’t use well helps free up space for your device to run faster and hopefully solve your connection issues.

Clear Out Your Cache

Your connection issues can also come from storing too much data in the device’s cache. An easy way to fix that will be to clear the cache. 

Here are the following steps to do that:

  1. Click on settings.
  2. Go to Applications.
  3. Go to Manage Installed Applications.
  4. Click on any app available.
  5. Click on Clear cache.

You will need to repeat these steps to clear the cache from all the apps on the device.

Update the Amazon FireStick

One of the last things to do that gets overlooked is updating the device. If the FireStick isn’t up to date, it can cause you to lose connection. 

Follow these steps to update the device:

  1. Go to Settings.
  2. Go to My Fire TV
  3. Click on About
  4. Click on System Update

If the system is out of date, you can select the new update and install it.

Conclusion

Hopefully these 11 fixes were able to solve the issue of your Amazon FireStick losing connection. If not, you can contact Amazon support and request help from there.

Sign up for our newsletter
Submit
Smart Home Starter
This site is owned and operated by Time Off Club, LLC. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies.