Xfinity Remote Will Not Pair With Insignia TV


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Sitting down to relax and enjoy your favorite show on your Insignia TV is a rewarding experience after a long day at work. It is a great way to ease your mind and recover. This peaceful scenario can quickly turn into frustration when you realize your Xfinity remote will not pair with your Insignia TV.

To pair your Xfinity remote with your Insignia TV, you must Google your remote’s code and then complete the remote pairing setup within your Insignia TVs settings option. You will need to use the remote your Insignia TV came with until you get your Xfinity remote working properly.

Pairing your Xfinity remote can be frustrating, especially if you are unsure how to do it. Read on to get step-by-step instructions to pair the remote, codes for all Xfinity TV remotes, and answers to common troubleshooting issues.

Pairing Your Xfinity Remote

It can be extremely annoying to pair your Xfinity remote with your Insignia TV and realize you have no idea how to do it properly. Don’t let your frustration get the better of you yet. 

When you pair your Xfinity remote with your Insignia TV, there are different ways to set it up depending on if you have a remote with a setup button. Further, there is a different method to set it up if you have a remote with a microphone.

Here are some step-by-step instructions to use to get you on your way:

Remote With a Setup Button:

If your remote has a setup button, follow this set of instructions to get the best results:

  • Turn on your Insignia TV with the remote that originally came with the TV or by pushing the power button on the TV itself.
  • Press and hold the ‘Setup’ button until the light on top of the Xfinity remote turns green.
  • Press 9-9-1.
  • Pay close attention to ensure the green light flashes twice. If it does not, try again.
  • Press the channel up button until the TV shuts off on its own.
  • When the TV  turns itself off, press the ‘Setup’ button.
  • Press the TV button using your Xfinity remote
  • Your Xfinity TV should now be successfully paired to your Insignia TV.

Remote Without A Setup Button:

If you have a remote with a setup button, you will need to follow a different set of instructions to pair your Xfinity remote. Here is how to do it:

  • Turn on your Insignia TV.
  • Turn on your Xfinity cable box.
  • Make sure the pull tab is removed from the back of the remote so it will work properly.
  • Press the voice button on the remote while aiming it at the cable box. The voice button looks like a microphone.
  • A set of instructions should appear on your Insignia TV screen.
  • Follow the instructions on the screen to finish your remote setup.

If your TV is already paired for voice capabilities, but the remote isn’t working for the TV portion, then you only need to hold the voice button (the little microphone) and say ‘Program remote.’ Alternatively, you can go to ‘Remote Settings’ and set it up using the onscreen instructions.

You can also pair your Fire TV cube with the Xfinity cable box as another way to use the remote.

Xfinity Remote Codes for Insignia

Knowing how to pair your Xfinity remote is helpful unless you are unaware of the code you need to pair it with. Xfinity has multiple codes to choose from; they differ depending on the specific remote type and brand that you receive. Here are the types and their corresponding codes:

Xfinity Remote TypeInsignia Codes
XR2, XR5, XR11, XR1512049, 11756, 10171, 11564, 10885, 11780, 12434, 10706, 11892, 11326, 11204, 11641, 11785, 11517, 12002, 11963, 12258, 10463, 12263, 12264, 12267, 11660, 11385, 12751, 12417, 11463, 12282, 10842, 10178, 11603
Digital Adapter Remote10171, 11780, 11204, 11326, 11641, 11517, 11785, 11892, 12002, 11963, 10463, 11660, 11385, 11756, 11463, 10037
Silver Remote Grey OK Button0463, 0171, 1756, 0842
Silver Remote Red OK Button10171, 12002, 11204, 11963, 10463, 11756, 11463, 10842, 11993
Spectrum and Tracer Remotes12049, 11423, 10463, 10171, 11204, 11326, 11385, 11517, 11660, 11892, 11963, 12002, 12417

If you’re still having trouble, you can also purchase a universal remote for your Insignia TV and try pairing it.

Troubleshooting Your Xfinity Remote

After going through the instructions meticulously, it may be time to troubleshoot if you are still experiencing issues with your remote pairing process. Occasionally, technology does not work as we expect it to, which can be aggravating.

We have provided some common issues with troubleshooting steps to help you fix your remote pairing woes.

Factory Reset Your Remote

Sometimes, the remote needs to be factory reset. To do this, hold the Info (I) and Home button (it’s a little house button) simultaneously. Do so for five seconds until the status light on the remote is blinking. Click ‘Power,’ then the ‘<’ arrow, and then the ‘Volume Down.’ Do so in the exact order listed. Once this is done, your remote should pair.

Check the Batteries

Sometimes, a remote control will not work or pair properly if it has a set of dead batteries. Replace the batteries within the remote; they are typically AA or AAA, and then try to pair the remote again. Sometimes this gives it the little boost it needs to get the signal strong enough to talk to the TV, creating a successful pair.

Make Sure The Sensor Isn’t Blocked

Occasionally, the TV or cable box sensor is blocked during the pairing process. This can make it difficult for the remote and TV to sync the pairing signal. The best option, in this case, is to move items around to make sure that the signal is clear. Try repairing your remote once it is done.

Xfinity Remote Alternatives

Sometimes, a standard remote just isn’t feasible. Thankfully, technological advancements allow us to use our smartphones as remote controls. Xfinity also offers this option to its users. So, don’t fret; download the app, sit back and enjoy the show!

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