By Trae Jacobs,
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Owning an Amazon Fire HD 10 tablet can make your life a lot more convenient. You can stream your favorite shows, control smart home devices, and more, all with the click of a button. However, some people have an issue where their Fire HD 10 keeps turning off without being told to.
There are a few reasons why your Fire HD 10 may be randomly turning off. It might need to be charged or updated, or a magnet inside your tablet case may be interfering with internal components. In some cases, the tablet may not be turning off at all. Rather, it may be going to sleep frequently due to a short sleep timer.
Below, we’ll discuss all the common reasons for a Fire HD 10 tablet turning off randomly. Keep reading to troubleshoot your issue!
Having your tablet turn off randomly, especially while you’re in the middle of doing something important, can be quite frustrating. There are a few reasons why this may be happening, and the problem is usually solvable. Some of these reasons include:
- Your sleep timer is too short.
- The device needs to be charged.
- You need to update your tablet.
- A magnet in your tablet case is interfering.
Now, let’s discuss these issues and how you can resolve them.
It is possible that your Fire HD 10 is not actually turning off, but just going to sleep. Depending on your tablet’s settings, your screen will go to sleep after a certain amount of time of inactivity. If this period is relatively short, the device may go to sleep while you’re doing things like reading an article or looking at a photo.
If your Fire HD 10 is going to sleep, it should “wake up” again when you tap on the screen. If this is the case, you’ll need to change your sleep timer settings to resolve the problem. Here’s how to do it:
- Open your Settings menu and select “Display” or “Display & Sounds.”
- From the next screen, press “Display Sleep” or “Sleep.”
- Now, you can change your sleep timer so your screen stays on for longer when inactive.
A low battery can sometimes be the reason your tablet is turning off randomly. Try plugging your device in and letting it charge to at least 50%. Once it charges past this point, restarting the tablet may solve the issue.
Press and hold your Fire HD 10’s power button to power the device off. Leave it off for a couple of seconds, then press the power button once more to turn it back on. If this solves the problem, you’ll know it was an issue with the device’s power supply.
You Need to Update Your Tablet
Your Fire HD 10 may be malfunctioning because it is running on outdated software. If this is the case, a quick software update should do the trick.
Before you can update your device, you’ll need to see if there’s a new update available. Here’s how to check:
- Go to your Settings menu and choose “Device Options.”
- Once you’re on the next screen, choose “System Updates” then “Check Now.”
- If there is an available update, you’ll be able to download and install it from here.
Some Fire HD 10 cases have a magnet inside that can interfere with your tablet’s internal components. Although this may seem far-fetched, it is actually a very common cause of this problem! Try removing the case from your device. If the device no longer turns off randomly, the case is likely the cause.
Now, you may want to purchase a new case to protect your device. You might also choose to continue using the case just to store the tablet. However, make sure to stop using the case while you’re using the Fire HD 10.
If none of the above methods work, contacting Amazon Customer Service should be your next step. You can actually do this right from the tablet by following the steps listed below:
- Swipe down on your screen from the top. Then, tap “Help.”
- From here, scroll down on the right column until you see “Phone & Email.”
- Answer the questions that follow, and then choose the option to have Amazon call you.
You should receive a phone call within a few minutes. A customer service representative can walk you through some troubleshooting techniques. If you’re still unable to solve the issue, a replacement tablet may be covered under your existing warranty.
An Amazon Fire HD 10 tablet is an excellent tool for streaming, keeping your home secure, and browsing the web. However, some people have issues with their devices randomly powering off. If this happens to you, try the tricks mentioned above. If all else fails, contact Amazon Customer Service for alternative solutions.