My Ring Doorbell Is Not Capturing Deliveries

Homeowners (whether they’re living solo or have a family) purchase Ring Smart Doorbells for various reasons. Some want to enhance the security surrounding their homes and protect the people within it. Others just want to be notified when a visitor or package handler approaches their front door. However, many users are experiencing issues when it comes to the motion detection feature on the Ring Doorbell.

Why won’t my Ring Doorbell capture deliveries at my front door? Things like a lost internet connection, certain Motion Settings, and errors with the camera can create an issue with your device’s motion detection alerts. You can perform some troubleshooting to determine why your Ring Doorbell is not capturing your deliveries.

Read on to discover how to troubleshoot this issue and how to get the most out of your Ring Video Doorbell’s features.

Why Won’t My Ring Doorbell Capture My Deliveries?

Many Ring users have flooded the forums, explaining the issues they’ve experienced with their Ring Doorbell. Some users have issues with the device capturing any type of movement, while others state their device fails to capture only their deliveries.

If you are having issues with your Ring Doorbell’s motion detection features and receiving notifications when motion is detected, don’t worry. Follow these steps to figure out where the problem is coming from:

• Make sure your camera is successfully picking up motion. You can do this by reviewing your camera’s Event History on the Dashboard. See if there’s a record for motions that have taken place.
• If there is no record of previous videos, your Ring device did not capture those events. Try setting your Motion Frequency to Frequent, then double-check your Motion Settings to make sure your Motion Zones are correctly set up.
• Ensure that there is no Motion Schedule enabled. These schedules only allow the device to detect motion and alert you during set times. If there exists a Motion Schedule, you’ll see a clock next to your Ring device in the dashboard of the Ring app.
• You can also check the angle of your device and its camera. Try installing a wedge underneath it to change the detection angle to see if that makes a difference.
• Make sure your device is properly connected to your home’s WiFi network.
• If the above steps do not work, you may have an issue with your mobile device. Ring has troubleshooting guides for both Android devices and iOS devices.

Apart from these issues, some smart doorbell users are speculating that delivery workers could potentially be using a jammer device when making deliveries. A jamming device blocks the transmission or reception of signals. It creates an interference at the same frequency that many cell phones and mobile devices use. The result is a cell phone user losing signal or experiencing a loss of signal quality.

Using these jammer devices are often difficult to detect, but they are illegal and punishable by law. Contact your delivery service’s customer support if you suspect this type of activity.

How the Ring Doorbell’s Motion Detection Works

The Ring Video Doorbell uses a network of three passive infrared (PIR) sensors. These sensors detect motion by monitoring heat within their detection zones. Because people are hotter than their surrounding areas, the heat measurements will change when they enter the vicinity of your doorbell. Once this happens, the device will send you a notification that someone is approaching.

The sensors are angled downward, allowing the device to detect people approaching your door up to 30 feet away.

Recording Videos after Motion Is Detected

The Ring Doorbell has a feature called Motion Stop which makes the device start recording video when it detects motion. However, the recording will only last for 20 or 60 seconds depending on the device model you own. Ring states this feature helps your device save on battery life and data changes on your device.

To make sure you don’t miss any footage of the motion being detected, make sure you open the push notification when it comes in. If you do not answer the notification, you can access the 20 or 60-second video later. When you open it immediately, however, you can view a live feed of the motion happening at your door.

This feature by Ring can be a little inconvenient if you are unable to answer your phone right away. There have been mentions of a change on this feature, but Ring has not yet released an update.

Contact Support for More Help Setting up Your Ring

If you’re having any issues with your Ring Video Doorbell, it does not have to be a permanent issue. Many manufacturers give their consumers access to relevant and easy to follow support resources. Reach out to their customer service or follow more troubleshooting guides like this one to make sure you’re using your device to its full potential.