Using the smart functions on your Insignia TV is a great way to stream your favorite videos, catch up on the newest shows, or catch the daily weather report. It is as simple as powering up the TV, navigating to the app of your choice, and selecting the clip you want. This is all thanks to the internet. But what if your Insignia TV won’t connect to WiFi?
You will need to perform a network reset in your Insignia TV settings if your Insignia TV won’t connect to WiFi. This reset should refresh your TV’s signal from your internet provider, allowing it to reconnect to the service.
If you are not quite tech-savvy, or this fix doesn’t work, don’t fret; there are multiple different ways to troubleshoot your Insignia WiFi problems. Read on to learn how to properly reset your WiFi network and other popular troubleshooting methods to fix your lack of WiFi connection to the Insignia TV.
Network Refresh: An Easy Fix
One of the best ways to fix your WiFi connectivity issues with your Insignia TV is to reset the network connection your TV is reading simply. This seems simple, but some users may have difficulty navigating through the menus to accomplish this. Here is a step-by-step guide to properly reset your network through your Insignia TV:
- Open the menu settings on your TV; it should look like a gear
- Navigate to general settings
- Then select Network
- Click network status
- Look for the Network Reset button, select it
- Update the latest firmware and disable all firewalls
- Try to reconnect your TV to the WiFi
If your TV cannot reestablish the connection to the WiFi network after this reset, then troubleshooting using a different technique will be necessary. It can be very disappointing if things aren’t working out at this point, especially if you have a system, such as Alexa, connected to your Insignia TV.
Update Your Insignia TV
Another reason your Insigna TV may not be able to connect to the WiFi is that the software uploaded into the TV needs an update. This may seem impossible because you cannot update your TV without using WiFi, but there is a way to work around this. Follow these steps to update your Insignia TV without it being connected directly to WiFi:
- Log on to your computer and open up an internet browser
- Search for your TV brand’s website and open it
- Find the download page for your TV make and model, and locate the most recent software update on their page
- Grab a USB
- Download the software update onto your USB and ensure the file is unzipped before loading it onto the USB
- Turn your TV off
- Take the USB and place it in the USB port on your TV
- Turn on your TV
- Hit the home button on your remote
- Go to settings
- Select “Support”
- Select “Software Update”
- Select “Proceed and Update”
- Select “Yes” and then select “USB.”
Your Insignia will now scan for the USB and download the update from it.
Factory Reset Your Insignia TV
Occasionally, electronics get funky no matter how well we maintain them. When this occurs, it is often best to factory reset them. This often solves numerous problems that a software update cannot. Before a factory reset occurs, it is important to note that any downloaded app or theme will be removed, so note down anything important before this.
Here is the best way to factory reset your Insignia TV:
- Unplug your TV from the outlet or any other power source it may be connected to
- Press and hold the power button located on the actual TV
- Continue to hold down the power button, have a friend or family member plug the TV back in while you hold down the power button.
- Once the system reboots, go to ‘Wipe Data/Factory Reset’ and select it
- Continue to hold the power button until the bar on the screen turns green
- Once the TV is done resetting, navigate to ‘Reboot System’ and select it
- Hold down the power button again until the bar turns green
- The TV will reboot one more time, and when it turns on, it will be factory reset
Once the TV has undergone a factory reset, it is important to connect it to your WiFi connection. Test it to ensure it works by downloading an app from the app store or launching YouTube. If you are unable to do either thing, you may have to replace the TV in its entirety.
When in Doubt, Let a Tech Sort it Out
If you have exhausted every option, it is likely that you are now utterly frustrated and demotivated. Do not throw in the towel just yet. Call out a Geek Squad tech or other home repair tech to take a look at the TV. It may be cheaper to replace the WiFi card than it is to buy a brand new TV.