How to Troubleshoot and Reset a Philips Universal Remote Control

If your Philips universal remote isn’t working, follow these troubleshooting steps and learn how to perform a factory reset to restore functionality.

Troubleshooting Steps

1. Ensure a Clear Signal Path:
   • Make sure the TV sensor is unobstructed. Objects blocking the path can prevent the remote from working.
2. Check the Batteries:
   • Verify that the batteries have enough charge.
   • Remove the batteries, let the remote sit for a minute, and reinsert them to see if this resolves the issue.
3. Test the Remote Sensor:
   • Point the remote at a smartphone or camera and press the Power button.
   • If the sensor is working, you’ll see a light flash in the camera viewfinder.

Factory Reset Your Philips Universal Remote

If the remote still isn’t working, follow these steps to reset it:

1. Press and Hold the Setup Button:
   • Locate the Setup button on your remote.
   • Press and hold it for 5 seconds until the light on the remote flashes.
2. Tap the Mute Button:
   • Press the Mute button once.
3. Press the Zero Button:
   • Tap the 0 button once.
   • The remote’s light will flash a few times, confirming the reset.

What’s Next?

After the reset, you’ll need to reprogram the remote to work with your TV or device. If you’re unsure how to do that, check out our guide on programming your Philips universal remote.

That’s it! You’ve now troubleshot and reset your Philips remote.