How to Negotiate a Lower Monthly Rate for Your ADT Security Service

Your monthly ADT security bill feels too expensive for the amount of service you actually use. You can negotiate a significantly lower rate by following the right steps.

1. Call the ADT cancellation line to speak with a representative about ending your service [0:47].
2. Request to be transferred to the Loyalty and Account Management department, as these representatives have the authority to make real changes to your pricing [0:53].
3. Explain that your current bill is not affordable and state that you are considering canceling your service to reduce your expenses [1:29].
4. Listen to the first discount offer they provide and politely decline it if it still feels too high [1:17].
5. Ask for their very best possible rate; in many cases, they can drop your monthly price substantially to retain your business [1:37].

Ninja Tip: Before you call, research the current monthly promotional rates for new customers on the ADT website so you have a baseline for what a competitive price looks like. Mentioning these publicly available deals gives you more leverage during your negotiation.

If you ultimately decide the service no longer fits your needs, ask the representative for the specific steps to officially close your account and return any leased equipment.