How to Fix a Samsung SolarCell Remote That Is Not Working

Your Samsung SolarCell remote is not controlling your television. You can resolve these connection issues with a few simple troubleshooting steps.

1. Ensure the sensor area on your TV remains clear of any physical obstructions. Check that you have removed all protective plastic film from the remote surface [0:40].
2. Re-pair your remote by holding the Back and Play/Pause buttons simultaneously for three seconds [1:10].
3. Connect your TV to the SmartThings app on your phone to check the current battery level [1:32].
4. Navigate to Settings > General & Privacy > Power and Energy Saving to view the exact battery percentage [2:06].
5. Test the infrared signal by pointing the remote at your smartphone camera while pressing any button and looking for a red light on your screen [2:47].
6. Reset the remote by holding the Back button and the Center Select button for ten seconds [3:28].
7. Check for pending software updates in the Support menu to ensure your TV firmware is current.

Ninja Tip: If the remote still won’t respond, try plugging it into a powered USB-C port on your TV or a wall adapter for at least 30 minutes to force a full charge into the internal capacitor.

For a final attempt, perform a full factory reset by navigating to Settings > Support > Device Care > Self Diagnosis > Reset.