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Ecobee Won’t Connect to Wi-Fi – Troubleshooting

Last Updated Mar 3, 2022
electric blue wifi signal

Smart home devices can help you save money on utilities while also enjoying the convenience of remote appliance operation. When your ecobee devices refuse to connect to your home’s Wi-Fi, you may feel frustrated and uncertain of what to do. There are several reasons why an ecobee device won’t connect to Wi-Fi.

If an ecobee doesn’t connect to Wi-Fi, the most common reasons are:

  • A power outage
  • A disconnected router
  • Incorrect encryptions
  • Poor signal strength
  • Incorrect Wi-Fi password
  • Incompatible router broadcast network

In this article, we’ll be examining all of the potential causes behind ecobee connectivity issues. We’ll also go through a step-by-step guide for fixing any Wi-Fi connection problems.

Why Your ecobee Won’t Connect to Wi-Fi

You may have your ecobee devices correctly installed but still fail to connect to Wi-Fi. This experience can be annoying, especially for homeowners seeking a quick and painless installation and setup.

There are several reasons why an ecobee SmartThermostat or SmartCamera might fail to connect to a home’s Wi-Fi. We’ll go through each of these causes to help you better troubleshoot your own device’s issues and solve any connection problems.

To start things off, let’s address the most straightforward problem and solution: a lack of electricity.

Lack of Power

The very first things you’ll want to check are your connections. If your ecobee devices or router aren’t correctly connected to a power source, you will struggle to make or maintain a Wi-Fi connection.

An ecobee device can become dislodged or disconnected due to tremors, earthquakes, pets, children, or faulty wiring. You may feel silly checking your outlets and connections, but if your problem is a power-based one, you’ll be glad you figured it out sooner rather than later.

Disconnected Router

If a router is disconnected from the modem or internet source, it will fail to broadcast a Wi-Fi signal. A router can be turned on and showing flashing lights, but if it isn’t connected to a modem or live ethernet cable, it won’t help you connect your ecobee devices.

Incorrect Wi-Fi Password

Many Wi-Fi passwords are complex and extremely convoluted. They’re difficult to remember to help deter others from breaking into your network. However, this can make it challenging for homeowners to input their passwords correctly. Double-check your input before submitting it.

Incompatible Router Broadcasting Network

Wi-Fi routers can broadcast on multiple bands. Primarily, routers broadcast on either a 2.4GHz network or a 5GHz one. If your router is broadcasting on anything besides 2.4GHz, you’ll need to change it. Ecobee devices only function on this network setting.

Incorrect Encryption Type

The ecobee manufacturers upgraded their device firmware to help protect users from cyber-attacks and infiltration. Thanks to this heightened security, some Wi-Fi networks may struggle to connect with ecobee devices securely.

If your router is set to TKIP encryption settings, you’ll need to alter those settings to WPA/WPA2-AES. Otherwise, the ecobee device will consider your network unprotected and fail to form a connection.

Poor Signal Strength

If your router only produces a medium-strength or low-strength signal, it may not be able to create a strong enough signal for proper ecobee Wi-Fi connectivity. You can check your Wi-Fi signal strength to determine whether this is the cause of your connectivity issues.

Checking signal strength is simple. If you’re using a Windows 10 device, you can view your Wi-Fi signal strength from your desktop toolbar. If you’ve got a MacBook, iPad, or iPhone, you’ll be able to use the AirPort Utility App to view specific Wi-Fi signal strengths.

How to Connect Your Ecobee to Wi-Fi

Now that we’ve reviewed all of the potential causes behind an ecobee product’s Wi-Fi problems, we can go ahead and discuss possible solutions.

Change Your Router’s Broadcast Network Settings

If your router isn’t broadcasting on a 2.4 GHz band, go ahead and tackle this issue first. To change your broadcast network settings, you’ll need to open a browser application and input your router’s IP address into the search bar.

Not sure what your router’s IP address is? There are several ways to find it. You can open the Command Prompt on your Windows computer, type “ipconfig,” and press the ‘enter’ key to see your router’s IP (it’s displayed next to Default Gateway).

If you’re using an iOS device, you’ll need to open your Network Settings after accessing System Preferences. After that, you’ll want to select your Wi-Fi network and open the Advanced tab. After choosing the TCP/IP button at the top, you can find your IP address beside ‘Router.’

After finding your IP address and inputting it via your browser’s search bar, you’ll need to log in to the user account you created when you initially set up your router. If you’ve forgotten your username or password, you can recover that information.

Once you’ve logged in to your account, you can access advanced settings or wireless settings. From there, you should see an option to change your frequency band. Be sure that it’s set to 2.4GHz and save your changes.

Before you exit the browser or reset your router, check your encryption settings.

Change Your Router’s Encryption Settings

You should be able to access your encryption settings via the same router wireless settings menu. If your settings are set to TKIP, go ahead and change it to WPA/WPA2-AES. This should be as simple as choosing the right option from a drop-down menu or selection of buttons.

Once again, save your changes. However, now you can exit your browser and restart your router. If your ecobee devices still aren’t connecting after these changes, you may need to move your router.

Move Your Router

If your Wi-Fi signal strength is low, you might want to relocate your router. Furniture, walls, and distances greater than 150ft (45.72m) can cause Wi-Fi signals to fail.

Place your router closer to your ecobee devices or higher off the ground. Routers that are too near the floor might be sending the bulk of their signals into your home’s foundation.

It might also be a good idea to invest in multiple routers for your home, especially if you live in a multi-level building. Having multiple routers means you have better house-wide connectivity for all your devices, including your ecobee products.

Upgrade Your Router

If your connections are stable, you’ve been putting in the correct password, and you’re using the right encryption type and network broadcast signal, you may need to upgrade your router with a better, more powerful model. Don’t be afraid to browse the best long-range routers.

Follow the Prompts

Finally, you can try removing your ecobee thermostat from the wall or powering down your SmartCamera. Keep these devices disconnected and powered down for at least two minutes. Then, go ahead and power them up and return the thermostat to the wall.

Once the power source returns, the devices should present prompts to guide you through the initialization process. By following these prompts, you should be able to connect to your Wi-Fi without too much trouble.

In Summary

There are several reasons why your ecobee devices might be struggling to connect to your home’s Wi-Fi. The router may be unplugged or disconnected, the ecobee device may lack an adequate power source, or you may be inputting the wrong password for your Wi-Fi network.

An incompatible broadcast network or encryption type may also contribute to Wi-Fi connection failures. If you have a low-strength router, your ecobee devices may not receive a strong enough signal to use Wi-Fi consistently. Lastly, out-of-date firmware may be preventing secure connections.

Does your ecobee sensor keep disconnecting? Check out this article for troubleshooting tips!

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