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Xfinity Can’t Make Changes to Plan: What to Do Next?

Last Updated Jul 14, 2022
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Whether you are moving to a different location or to change your Xfinity plan by upgrading or canceling it, you should be able to do so without any problems. However, there are times that Xfinity can’t make changes to your plan, or a system error occurs, and you are left stopped in your place.

If you are unable to change your plan through your Xfinity device, you can simply utilize their “Peer to Peer” messaging service. You can also cancel your Xfinity plan and switch to a different internet service provider.

Making changes to your Xfinity plan should be easy and done through your account via the app or on the Xfinity device. Continue reading to know what the “Peer to Peer” messaging service is or alternative internet service providers.

What to Do When You Can’t Make Changes to Xfinity Plan

Your internet service provider should allow you to make any necessary changes to your plan, regardless of if you’re upgrading it or trying to save money by cutting some things out.

If you can’t change your Xfinity plan, contact a representative. If they can’t help you fix the problem, your next step should be to research alternate internet service providers. This is to compare how each plan differs from one another and which one you feel is better for you.

How to Use “Peer to Peer” Messaging Service for Xfinity

Having the ability to reach out to a customer service representative is always helpful when you are faced with a problem regarding your Xfinity plan. Xfinity offers a messaging service called, “Peer to Peer”, to their Xfinity customers.

Here is the step-by-step process to use the “Peer to Peer” messaging service to speak with an Xfinity representative:

  1. Sign in to your Xfinity account on the Xfinity device
  2. Click the “Peer to peer chat” icon
  3. Click the “New message” (pencil and paper) icon
  4. Type “Xfinity Support” in the “To:” line and select “Xfinity Support” from the drop-down list that appears. The “Xfinity Support” graphic replaces the “To:” line
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send it 

By taking advantage of this messaging service provided by Xfinity, you can speak with a representative as soon as possible. This allows you to quickly resolve any issues you are facing about changes to your Xfinity plan.

Alternative Internet Services Providers to Xfinity

In this section, we will go over some alternative internet service providers you can switch to if Xfinity is not allowing you to change your plans. Let’s get started!


AT&T is one of the popular and top-tier providers that people can choose to replace Xfinity with. They have the fastest fiber speeds among the other 4 with download speeds of 300-5000 Mbps and an unlimited data cap. If you decide to choose AT&T, you also have the option to bundle your package with DirectTV.

There are some things you should keep in mind before you switch to AT&T:

  • AT&T is the most expensive provider. It starts at $55 per month for their lowest package and goes up to about $180 per month for their most expensive package. 
  • AT&T has limited fiber availability so you may not get the package you want if it is not available in your area.

Now, let’s take a look at the next provider.


Spectrum is known for not requiring their customers to sign a contract when they first sign-up, they simply have to just choose a plan. The prices for each plan are reasonable for most of the speeds they offer and there are no data caps as well. However, Spectrum only has 3 plans that you can choose from.

Although Spectrum has planes that are reasonably priced, it has been shown that some of the speeds are slower than what is advertised. This is unfortunate because it misleads the customer into thinking that they have fast internet speeds when they do not. Another con to choosing Spectrum is its poor customer service.


Verizon is an all-around good internet service provider with affordable plans, excellent customer service, and fast download speeds. 

Here are some ideas for the price of these plans:

  • Verizon Fios Home Internet and have plans that range from $25-$50 per month with download speeds of 300-940 Mbps.
  • High-Speed Internet DSL, for which the customer pays $25-$70 per month for 300-1000 Mbps. 

Although Verizon is one of the best internet service providers, they have limited availability. The Verizon Fios Home Internet is only available to customers that live in the northeastern parts of the US. Verizon 5G Home Internet is only available to a few cities across the US as well.

Verizon offers competitive prices, fast internet speeds, and reliable service. If you are in the cities where Verizon offers its home internet services, it should be one of the internet service providers on your list to replace Xfinity.


You should be allowed to make changes to your Xfinity plan without it being a whole ordeal. If Xfinity’s “Peer to Peer” messaging service does not help solve any of the problems you are facing, you should try to replace them with a different internet service provider around your area.

There are many other internet service providers, like AT&T, Spectrum, and Verizon. These providers may be more expensive, but they offer either faster internet speeds, no contracts, or more reliable service. You simply have to do your research to figure out which one is better for you.