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xFi Gateway Offline? Try This

Last Updated Nov 2, 2022
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The xFi Gateway router/modem combo offers Xfinity users consistent high-speed internet. However, it can be frustrating when you depend on this gateway for work and personal internet use and it keeps going offline. If your xFi Gateway is offline, how can you fix it?

If your xFi Gateway goes offline, the first thing you should try is restarting it. If that doesn’t work, you can move on to more advanced troubleshooting methods, such as changing the location of your Xfinity Pods.

Below, we’ll discuss some steps you can take to get your xFi Gateway back online. Keep reading to learn all the possible solutions!

Why is My xFi Gateway Offline?

Although the xFi Gateway offers excellent connection speeds, many people face the same problem.

You might be enjoying your internet when all of a sudden, the gateway goes offline.

If your xFi Gateway keeps going offline suddenly, the first thing you should try is restarting it. To do so, visit the xFi website and enter your login details. Scroll down to “Troubleshooting,” then select “Restart.”

Restarting your gateway will clear all underlying data that might be causing the bad connection.

Note that you won’t be able to use your gateway until it finishes restarting.

But, once the process completes, your xFi gateway should run as good as new.

Restarting the xFi Gateway with the Xfinity App

If you find that using the website is a tedious way of restarting your gateway, you can do it through the Xfinity app instead.

First, you’ll need to download the Xfinity app from the Google Play Store or Apple App Store, depending on which platform your smartphone uses.

When you have an updated version of the app installed on your smartphone or tablet, follow these steps to restart your xFi gateway:

  • Log in with your Xfinity credentials.
  • Go to “Connection Problems.”
  • Click on “Restart Gateway.”

Your xFi gateway will automatically restart.

Restarting the xFi Gateway with the Xfinity My Account App

If you have the Xfinity My Account app installed on your phone, you can use it to restart your gateway instead of the regular Xfinity app.

Here’s how to do so:

  • Log in with your Xfinity credentials.
  • Select the “Internet” panel. You will see a list of Xfinity devices on this screen.
  • Choose your gateway from the list.
  • Select “Restart This Device.”

Your xFi gateway will reboot and clear any data that might be disrupting the internet connection.

However, the process may several minutes to complete, and you will not be able to use the gateway during that time.

What if Restarting Doesn’t Fix My xFi Gateway?

After restarting your xFi gateway, it should begin performing properly again.

However, if it keeps going offline and restarting it doesn’t solve the problem, there are a couple of other fixes you can try. These include:

  • Rebooting your xFi Gateway
  • Changing the location of your Xfinity Pod

Below, we’ll discuss how you can perform either of these actions.

Rebooting Your xFi Gateway

Rebooting is a normal power cycling procedure that will kickstart your gateway’s basic operations.

Just follow these simple steps to reboot your xFi Gateway:

  • Unplug your xFi Gateway from the power outlet.
  • Wait for 60 seconds.
  • Plug it back in.
  • Wait for the light on your gateway to turn white.

Once you’ve completed this process, your gateway should stop going offline, and you will be able to use the internet seamlessly.

If that doesn’t solve the problem, try changing the location of your Xfinity Pod.

Changing the Location of Any Xfinity Pods

If you use an Xfinity Pod WiFi extender, the problem could lie with that instead of your gateway.

To fix the issue, try changing your Xfinity Pod’s position. Here’s what you need to do:

  • Ensure the Pod is not surrounded by items that interfere with the network. These include pieces of furniture, microwaves, baby monitors, radios, and other solid objects.
  • Make sure your Pods are about 20-30 feet away from each other.

After changing the position of your Xfinity Pod, your network should run smoothly, and your gateway won’t go offline on its own.

If you’re still having trouble with your gateway, contact Xfinity for additional support or a replacement.

In Conclusion

Xfinity is one of the popular internet service providers in the United States.

That said, many people experience times when their xFi Gateway goes offline on its own.

If you are facing this issue, the first thing you should try is restarting your xFi gateway.

If you’re still experiencing problems after restarting your gateway, try a simple power cycle, or change the location of your Xfinity Pods.

If all else fails, the best course of action is to contact Xfinity Support.

They’ll be able to offer more advanced troubleshooting tips or send you a replacement if your gateway is damaged.