Smart Home Starter
The Smart Home Starter team picks the products and services we write about. When you buy through our links, we may get a commission.

Wyze Vacuum Won’t Turn On

Last Updated Dec 30, 2021
wyze robot vacuum
Tech Supportal
Whole home tech support for less than two coffees a month.
Join Tech Supportal and enjoy 24/7 tech support for your connected home. Get Started

You have a Wyze Vacuum, and you love using it to keep your house clean. However, you have encountered a problem: it is not turning on or responding to the Wyze app on your phone. You do not know why it occurred or how you can fix it. So why won’t your Wyze vacuum turn on?

As a whole, there can be several reasons why a Wyze vacuum is not turning on. It happens because the battery is too low. The vacuum may have run out of battery while running, and it needs a manual connection to the charging station.

When your Wyze Vacuum is not busy cleaning the house, you should leave it connected to the charging station. Read on to learn what else might be at play when a Wyze Vacuum does not turn on or respond to the phone app.

Why Does My WYZE Vacuum Not Turn On?

When a Wyze Robot Vacuum does not turn on, its battery is too low. The user should manually carry the Robot to the charging station and start charging it. If a Wyze Handheld Vacuum is unresponsive, it is either charging or out of charge. Its dust cup can also be too full for it to work.

The Wyze Handheld Vacuum does not function when it is charging. Unplug it from the charging cable and then try again. If the battery is too low, you will need to restore it before using the device. Furthermore, the Wyze Handheld Vacuum goes into protection mode and stops working whenever its dust cap fills up, so you should keep it empty as much as you can. 

If you have checked for all of the above possibilities, but the Wyze Robot or Handheld Vacuum still does not turn on, you should contact Wyze Support to get help and fix the problem if possible.

How Do You Reset a WYZE Vacuum?

In general, one can factory reset a Wyze Robot Vacuum by taking the following steps:

  • Press the Home button and hold it for a minimum of 5 seconds.
  • Release the button after it says, Factory reset will begin.

After a few minutes, your Wyze Robot Vacuum will say that the Factory reset was successful. Before resetting, submit an app log and note down the app log ID. While you can perform a factory reset on the Wyze Robot Vacuum, the Wyze Handheld Vacuum has no such feature because it is not a ‘smart’ device.

How Do You Reset a WYZE Vacuum’s Map?

If you are trying to reset your Wyze Vacuum because of incomplete mapping, consider resetting the map beforehand. Here is how you can do that:

  • If you are using an Android device, make sure your Wyze app is version 2.16+. If you have an iOS device, the Wyze app must be version 2.16.48 or older.
  • Log out and log in again.
  • Force-close the Wyze app.
  • Select your Wyze Robot Vacuum in the Wyze app.
  • Tap Settings (gear icon).
  • Tap Reset Map and tap Reset again in the dialog box.
  • When the reset finishes, perform a cleaning run with the vacuum starting at its charging station and returning to it after completing the run without interruptions.

If you would like to learn more about Wyze, check out this article.

How Can You Send An Error Report?

You can also submit a detailed log of the problem you are facing with your Wyze Vacuum. To do this:

  • Tap on your Wyze Robot Vacuum in the app.
  • Tap Settings.
  • Select Wyze Support and then tap Submit a log.
  • Choose Mapping Issues (or specify the problem you are facing if it is different from this).

Provide the details required up next and submit the app log. Make sure to take note of the app log ID in case you later need to send it to Wyze Support.

How Do I update the firmware on my Wyze Vacuum?

Follow these steps to upgrade the firmware of a Wyze Vacuum:

  • Open the Wyze app.
  • Tap Wyze Robot Vacuum.
  • Open Settings and then tap Device Info.
  • Tap on Firmware Version and then select Update.

If you do not see any option to update the firmware, it is already the latest version. Your device’s firmware is a software package that manages the very elementary control for your hardware. You should keep the firmware always up-to-date to ensure peak performance, security, and health.

Conclusion

Using a Wyze Vacuum device to clean your home is a great thing to do as it can make you relaxed and give you time to take care of other matters in your life. Like any modern piece of hardware, things can occasionally go wrong with it. You now know handy tips to deal with such situations.

Keep your vacuum’s firmware up-to-date, and do not let the battery power ruin. That will help conserve electricity and keep you free of worries when the device suddenly stops working. Restarting or resetting can help avert most sudden, unexpected problems.

Do not forget that taking care of your Wyze Vacuum means taking care of your home. You might also like to buy the WYZE Vacuum Parts Kit

Sign up for our newsletter
Submit
Smart Home Starter
This site is owned and operated by Time Off Club, LLC. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies.