Wyze Smart Plug Schedule Not Working: Troubleshooting Tips
By Trae Jacobs,
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Wyze Scheduling is similar to Alexa routines in that you use the app to set up a time for when the device turns on and a time for when it turns off. Within the Wyze app, “Rules” falls under the umbrella of “Schedules.” When they’re not working, it’s aggravating.
Wyze Smart Plugs don’t often have issues. They’re highly rated devices and known for their dependability and longevity. Unfortunately, no device is a perfect device, and when there’s a problem, it’s important to have a good troubleshooting guide to fall back on. Read on for a few troubleshooting options you can try.
Check for Connection/Bandwidth Issues
Of course, dual and tri-band aren’t the only potential culprits behind connection issues. Wyze Smart Plugs communicate through WiFi, so if you’re using one in the bedroom and the router is clear across the house, you may be dealing with intermittent connection issues.
WiFi doesn’t play nice when there are too many walls between the router and the device, especially if there are other devices throughout the home competing for bandwidth. You can test this by plugging the device in question into an outlet close to the router and see if it improves.
If you have a newer router, and it’s a dual-band or tri-band router, there’s a feature that you need to check—within your router—because it will probably end up being the source of the problem.
Newer routers have a feature that allows the router to change bands when a device is struggling on one. Since the Wyze Smart Plug can’t connect with 5GHz, it may get switched to that bandwidth by the router, regardless of what the smart plug can handle.
Check the Power Source
It’s pretty simple to check this one. All you need to determine is whether or not the power outlet you’re using is optimal. Unplug the Wyze Smart Plug and plug something else in, such as a vacuum cleaner. If the vacuum runs, you’re good. If it doesn’t, then you’ve nailed down the problem.
Check Bluetooth/Location Settings
While this probably won’t be an issue, it’s worth checking throughout your process of elimination. Even though Bluetooth is not a part of the Wyze Smart Plug’s communication protocol, it’s still used during the setup process to determine location.
All you need to do is check your phone and ensure that the Bluetooth location is turned on, especially where the Wyze Smart Plug is concerned.
Perform a Hard Reset
If none of the above fixes are working, you want to hard reset the Wyze Smart Plug and return it to the condition it was in when you first pulled it out of the box. You’ll have to go through the setup process again, but it will be worth it if your Wyze Smart Plug allows Schedules again.
- Delete Wyze App from your smartphone.
- Press and hold the button on the side of the Wyze Smart Plug.
- Let go when it flashes blue.
- Reinstall the Wyze App.
- Set up the Wyze Smart Plug as a new device.
The Wyze Smart Plug will be just like new, and you’ll set it up as a new device in the Wyze App (Android or iOS). The good thing about a hard reset is that if anything went wrong on the software end, all of that is gone, and you’re essentially working with a brand new device.
Consider Problems On Wyze’s End
This troubleshooting tip isn’t a tip at all because there’s nothing you can do about it other than contact Wyze Support. It bears mentioning because Wyze’s servers may be down, or there may be an update incoming, and it’s gumming up the works.
You won’t know any of this, of course, unless you contact Wyze or unless Wyze sends out notification alerts on potential server outages or the newest updates are on the way.
If you’re puzzled about your Wyze Smart Plug not conducting the schedules that you input and you’ve attempted the troubleshooting tips above with no success, contacting them should be your next priority.
Wyze Smart Plugs are among the highest-rated smart home devices out there, and for good reason. They don’t often have issues and are very dependable.
However, if Scheduling is down or acting glitchy, the potential source of the problem is pretty varied. The troubleshooting tips that you want to zero in start with the power source, followed by connection, hard resets, and Bluetooth/location.
If you’re having problems with the Scheduling feature—or any other feature—it’s also a great idea to make use of their forums. There are a lot of problem-solving suggestions on there, and Wyze’s support staff will also mingle within the various threads.