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Why Your LG TV Remote Doesn’t Work (5 Fixes to Try)

Last Updated Apr 8, 2022
lg tv remote being held by a women hands

Nowadays, our phones do everything, or so it seems, including controlling our smart TVs through various apps. Unfortunately, we are still closely tied to the use of physical remotes, such as the LG Magic Remote, so what do we do when it isn’t working?

The LG Magic Remote has a lot going on with it, so losing its functionality is quickly problematic. All in all, it’s a great, modern relic of old-school channel surfing, and if it’s giving you problems, we’ve put together five fixes that will get you up and running again.

Infrared Interference

It’s easy to figure out if it’s the infrared rather than something else going on because the cursor on the screen will act up. Sometimes, it will be so off that you will only see the cursor if you point the remote to the complete opposite of the TV.

Fixing it means disconnecting the remote from the TV by removing the batteries from the remote. With no power, it is effectively disconnected. Instead of putting the batteries back in, replace them with new ones, especially if it’s been a while since you last did so.

Ensure that you are standing near the TV when you replace the batteries and press the Menu or the Ok button. When the remote connects with the TV, a connection message should appear onscreen.

There is Interference with Bluetooth Pairing

Your LG Magic Remote also pairs with your LG TV, besides the infrared connection. If the pairing process is interfered with, it will cause problems. The unfortunate side of Bluetooth is that it is easy to interfere with, especially if you have a lot of smart devices in the same room.

If your Bluetooth connection has failed, think about anything you have recently added to the room, such as a new router, smart cameras, wireless speakers, or anything that communicates wirelessly.

The first thing you should do is remove the batteries from the remote, replace them, and pair them again. If the pairing fails or is sporadic when working, try moving any new devices in the room somewhere else to reduce potential interference.

Your LG TV Needs to Be Reset

Resetting everything is the most common method of fixing smart TVs, smartphones, and other devices. It’s the most common because it also happens to be the most effective.

There are a few ways that you can go about this without the use of a remote:

  • Hold the power button down on the LG TV for 5-10 seconds.
  • Use the LG ThinQ Remote app (Android or iOS).
  • Unplug your LG TV for a full minute.
  • Use a universal remote.

If you have a universal remote, you can navigate the LG TV menu and perform a hard reset of the TV. If you have the LG ThinQ app, you will navigate your LG TV menu in the same way.

  1. Go to Settings.
  2. Select General.
  3. Scroll down to Reset to Initial Settings.
  4. Select OK.

The Batteries Need Replacing

Your LG TV isn’t going to tell you whether or not the batteries in your Magic Remote are bad, so if you don’t see a cursor on the screen, try pressing multiple buttons on the remote to see if there is any response at all.

You can also use the ThinQ app to see if it works. If it does, you’ve narrowed it down to the remote alone and should go ahead and change the batteries.

You Have a Defective Remote

If none of the above fixes have solved the problem, you should check to see if your LG Magic Remote is still under warranty. Typical coverage for the Magic Remote is 90 days, and you can check your specific TV and remote model numbers here.

You can also contact the LG repair service via email. Fill out the specifics of the complaint and let them know exactly what the problem with the remote is.

You can also sign in and directly request a repair service. If your LG TV is still under warranty, then the remote is too, and the rest is just a matter of formality, explaining the problem and arranging whether to send the item in or have it replaced.

Final Thoughts

For all of the features packed into it, the LG Magic Remote is a pretty solid remote that’s known for its longevity. If there is a problem with it, it’s almost always solved by one of the above solutions.

LG customer service is trustworthy and reliable as well, so if it comes down to it, you should be able to get a replacement or a repair done as soon as possible.

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