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Why Your Insignia TV Remote Doesn’t Work (4 Fixes to Try)

Last Updated Jul 6, 2022
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Having difficulty with your TV remote can be frustrating. TVs are not cheap, and thinking you need a new one can be daunting- especially if it’s your reliable Insignia TV. So, why is my Insignia TV remote not working, and what are some methods to try and fix it?

In this article, we will go over multiple processes that will reset your remote control and may even solve the issues with it altogether. If you still have difficulty with your Insignia TV remote after replacing and resetting your remote, there may be something else causing your remote to fail. Contacting Insignia support or purchasing a new remote may be the only fix. 

Can You Use Your TV While Your Remote Isn’t Working?

Before we can get into the fixes for your TV remote, you should know whether you can still use your TV when remote issues arise.

As long as your TV is still functioning, more than likely, you should be able to continue using your TV even if the remote isn’t working. There are manual buttons on all Insignia TVs that you can use to use the TV. 

In fact, inputting these buttons may also help you connect your remote. Using the manual buttons will be frustrating. But typically, if your TV is still working, the issue stems from the remote. Fixing the problem may be as easy as purchasing a new remote. 

4 Fixes for Your Insignia TV Remote

Even though you are able to use your TV while the remote isn’t working as mentioned above, the method is less convenient. You don’t want to have to get off the couch to pause your movie, or to change the channel whenever you want.

Let’s look at 4 fixes for your Insignia TV remote below to prevent all that work.

Reset Your Insignia Remote

There are four things you should do to reset your Insignia TV Remote.

They include the following: 

  1. Make sure that the sensor on your TV is unobstructed
  2. Make sure you are using the correct remote for your TV 
  3. Unload the batteries and press all of the buttons on the remote two times
  4. Replace the batteries with fresh batteries

If you have completed these four steps and the remote still isn’t working, it would be a good idea to keep reading because there might be something wrong with your Television or the TV remote. 

Re-Pair Your Amazon Fire Remote to Your Insignia TV

If you have just purchased an Amazon Fire remote for your Insignia TV and it is not working, you may need to pair the remote to your TV. 

You will need to:

  1. Unplug your TV
  2. Turn it back 
  3. Hold the home button for 30 seconds

This process will sync your remote, and you should be able to use your remote to control your TV once the Sync is complete. For a more detailed explanation, you can check out this video on YouTube.

Check Your Insignia TV’s Sensor

The sensor for a majority of Insignia TV’s is located in the bottom bezel of your TV near the center. Make sure that the sensor for your TV is not scratched, and check to make sure it is unobstructed and you have a clear view of your sensor from where you are. 

At this point, contacting the retailer where you purchased your TV might be a good idea. However, if you bought your Insignia TV at BestBuy, you can contact their customer service team to schedule repairs, and they may even be able to come to your home to repair it.

Contact Customer Support for Insignia Or Your Retailer

Contacting customer support might seem daunting, but I would highly suggest you do this if you continue to notice issues with your Insignia TV. It would also be a good idea to check on any warranty available on your TV, whether a factory warranty or a warranty that you purchased separately. 

Reviewing the manual may also be a good idea because this will give you information such as the product number or name that will be helpful when you contact customer service. 

Where Can I Contact Support for my Insignia TV? 

Now that you know contacting support is a good way to fix your Insignia TV remote, you may be wondering how or where to contact them.

Here are places you can contact support:

  • BestBuy customer support in the United States and Canada: 1-888-237-8289
  • Insignia Customer Support Phone number: 877-467-4289 
  • Insignia Support Website

Make sure you check these sources’ operation hours so you know you’ll be able to be serviced when you contact them.


I hope this information has helped you get back to binge-watching. However, if you continue to have issues and have not heard back from customer service, I highly suggest contacting the retailer where you purchased your Insignia TV. You may also want to review the BestBuy customer service thread located under Insignia.

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