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Why Ring Spotlight Camera Will Not Show Live View: Troubleshooting Guide

Last Updated Aug 27, 2021
Ring App screenshot saying it failed to connect to live view for door bell.

Probably one of the most important features of the Ring Spotlight Camera is the Live View feature, which lets you stream real-time video from your phone or other devices. However, you may experience issues where your camera will no longer show Live View when prompted, but why does this happen at all?

The most common reason your Ring Spotlight Camera may not show Live View is connectivity issues, although there are other potential causes for this error.In this guide, we’ll break down all the reasons why your Live View may not be working and how to troubleshoot your device in each instance.

Wi-Fi Connectivity Issues

Wi-Fi is one of the most important factors to a well-performing Ring Spotlight Camera. Wi-Fi signal strength will determine how well the Live View feature will work since it streams real-time video to your device.

If your Live View isn’t working correctly, the first step you should take is to check out your home’s Wi-Fi status; there are several steps you can take to resolve any internet issues to get Live View up and running again.

Check If Your Camera is Offline

Live View can malfunction if your Wi-Fi is offline. If your Wi-Fi is offline, you’ll be able to see by just checking your router. You can try rebooting your Wi-Fi router to see if it comes back online. You may also contact your internet provider to see if there are problems on their end.

If your camera is still offline, it’s possible it may be placed in a dead zone. A dead zone is an area within your wireless LAN location where Wi-Fi will not work. This can be because of an interruption in the signal or range issues. This issue solely depends on your provider because of where their cell towers are placed or just where areas are not covered.

Once you exit a dead zone, the connection is stronger, so make sure that you’re keeping note of where you receive dead zones within or around the perimeter of your home to find the best placement for your camera.   

Check Your Wi-Fi Signal Strength

A received signal strength indicator (RSSI) measures how strong a signal is from a Ring device to a user’s device. This is more of a relative number than a set variable, which means the connection is based on many factors.

You might be notified by your Ring app saying that your RSSI signal is poor or that your Wi-Fi connection, in general, is not great. If this happens, there are a couple of routes you can take to fix it. For starters, look at your RSSI status through your Ring app with these steps:

  1. When you open your Ring App, select your Ring Spotlight Camera.
  2. Tap Device Health. From there, you can access your device’s current RSSI reading.

RSSI readings and signal quality, in general, are on a scale of 100 percent. Signal strength levels can range from 100 to 0 percent, with the higher strength being better. If the Ring app tells you that your Spotlight Cam has a poor RSSI, you’ll need to strengthen the signal again, either by moving your router or investing in a Wi-Fi extender.

Check the Devices on Your Network

Slow Wi-Fi can occur when multiple devices are on and actively using the same network, which can cause interference with your connection if they use a lot of bandwidth. If this is the case, try disconnecting your device from your Wi-Fi and test your connection on cellular data to compare speeds.

If you do find that your devices are clogging up your network, it helps if you invest in a dual-band router, which offers 2.4 GHz and 5 GHz networks. Since the Ring Spotlight Cam operates on 2.4 GHz, you can switch other bandwidth-draining devices to the 5 GHz network.

App Interference

Some other applications on your device can slow down the productivity of your Ring app and the Live View function.

  • Security Apps – There are so many different applications marketed to help secure your device; however, these applications will constantly run behind the scenes, which can interfere with the Ring app and slow down its operations.
  • Multiple Running Apps – Just like the security apps you might have on your phone, if you have too many regular applications running in the background, it can cause your Ring app to slow down as well. A quick fix is to just close all other apps on your phone to minimize any background work.


Connectivity issues and application interference can be factors in why your Live View feature is not working for the Ring Spotlight Cam. There are some easy fixes for these issues, but if you feel you are not getting a resolution, contact your internet provider or Ring’s customer service for assistance.