Why is Your Echo or Alexa Flashing Red?
If you’re familiar with Amazon Echo and Alexa devices, you probably know these devices communicate with glowing lights. Each beam, whether blinking or glowing, conveys different meanings. If your Echo or Alexa is flashing a red light, you may wonder what it means.
Your Amazon Echo or Alexa device will show a flashing red light to indicate that there is no internet connection. You’ll need to connect your device to a WiFi network to turn it off.
Below, we’ll discuss more information on these flashing red lights and how you can remedy the problem. Keep reading to understand the red glow on your device and learn how to fix it!
Due to the stereotypical order of things, it is normal to see a red light and think the worst.
However, that rule does not apply to Echo or Alexa devices.
If your Amazon Echo or Alexa device suddenly takes a flashing red glow instead of the usual blue color, it simply means your device is either not connected to the internet or facing issues connecting to your WiFi network.
Once you connect properly to the internet, the intermittent network issues on your Echo device will be rectified, and the red light will stop flashing.
If you see a flashing red light on your Amazon device, check if your device is connected to WiFi or facing intermittent connectivity issues. Ask, “Alexa, are you connected to the internet?” Alexa will then provide a brief network diagnostic test for your device.
After Alexa confirms the device is not connected to the internet, you may be able to simply reconnect to your home network.
If your Echo won’t reconnect or the network is still fluctuating, you must manually fix the problem.
Troubleshooting Connectivity Issues on Your Echo or Alexa
If automatic reconnection proves unsuccessful, there are a couple of things you can do to fix network issues on your Echo or Alexa-enabled device.
- Restart your Echo device.
- Make sure your Echo device is within 30 feet of your wireless router.
- Ensure your router is working. Check if other devices have the same network issues as your Amazon device.
- Keep your Echo away from objects that interfere with the network. These include microwaves, radios, baby monitors, and other electronic devices.
- Restart your router or modem.
- Temporarily disconnect other devices from your router to reduce interference.
If none of these fixes work, the problem might lie with your internet service provider.
Check online with your ISP and see if any network outages have been reported in your area. If so, you can rest easy knowing it’s a widespread problem.
Wait for a few hours for your ISP to solve the outage before attempting to reconnect.
If it goes on for more than a day, contact your internet service provider directly and ask about expected wait times.
If your ISP is not experiencing an outage or the problem has nothing to do with the internet, contact Amazon.
Your device could be damaged or faulty, and they may offer to send you a replacement.
Unlike a flashing red light, a solid red light on your Echo or Alexa indicates that your microphone is disconnected. When this happens, Alexa will not be able to listen to you or carry out commands.
You can easily fix this problem by pressing the microphone button on top of the Echo device. This will enable the microphone, and the solid red light should stop glowing.
If it doesn’t, you probably need to make some adjustments.
Try the steps below and see if one of them fixes your problem:
- Speak audibly, clearly, and naturally.
- Move your Echo device away from speakers, walls, and other types of background noise.
- Try saying, “Alexa, did you hear me?”
- Rephrase your statements or commands. Make them short and specific.
- Restart your Echo device. Unplug it from the outlet, wait a few seconds, then plug it back in.
After taking the correct steps, the microphone will come back to life, and the solid red light will stop glowing.
A flashing red light on your Amazon Echo or Alexa device indicates that the device is either not connected to WiFi or is facing intermittent network issues.
Luckily, you can usually easily rectify this by reconnecting your Echo device to a stable wireless network.
If reconnecting proves unsuccessful, the issue may lie within your router or internet service provider.
Check if other devices are connected to the network. If not, restart your router or modem.
If you still cannot connect, check if your ISP is experiencing a service outage in your area. If not, contact Amazon customer support.