Smart Home Starter
The Smart Home Starter team picks the products and services we write about. When you buy through our links, we may get a commission.

Why is My Xfinity XR2 Remote Not Working?

Last Updated Aug 28, 2022
tv remote
Tech Supportal
24/7 On-Demand Live IT Support. Step by Step Real Help
Join Tech Supportal and enjoy 24/7 tech support for your connected home. Get Started

The Xfinity XR2 remote is a popular choice to use with Comcast TV boxes. While this remote is a convenient one to use, you may encounter issues with it not working, which can have a variety of causes.

In most cases, the Xfinity XR2 remote not working is caused by a problem with the batteries or the range, but there can be some other underlying issues. Most of these have easy fixes that can be done at home, but some may require a replacement.

If you have an Xfinity XR2 remote that isn’t working, keep reading to find out more about what might be causing this issue and how you can try to solve it.

Why Is My Xfinity XR2 Remote Not Working?

The Xfinity XR2 remote was designed and released to improve the user experience while watching media on Comcast TV boxes. Operating on radio frequency rather than infrared, the Xfinity XR2 remote does not need to be aimed directly at the box to work.

This ultra-comfortable remote may sometimes stop working, which on average, tends to indicate an issue with the batteries or with the device being out of range. Luckily, many of these issues can be solved at home before having to resort to getting a new one.

The Xfinity XR2 remote can stop working for several reasons. The most common reasons for the Xfinity XR2 remote not working are that it’s simply out of range or possibly the result of dead batteries.

The Xfinity XR2 Is Out of Range

If you notice that your Xfinity XR2 has suddenly stopped working, this could be due to it being out of connectivity range. While the RF technology helps with aiming from anywhere, the remote still needs to be in the range of the TV box to work, or else it will be disconnected.

This will cause it to become unresponsive, which will prevent it from working as normal, from changing channels or volume to turning the box on or off. One of the most practical features of the Xfinity XR2 is that it does not require a line of sight and can be used from a different room.

The key thing to keep in mind when using the Xfinity XR2 from a different room than the TV box is that the remote has a range of 50 feet. If you are using the XR2 remote and it suddenly stops responding, try moving closer to the TV box.

The Battery Level Is Too Low

The Xfinity XR2 remote requires two AA batteries to function. Once the battery level starts depleting, the remote may stop working properly. Another practical feature of the Xfinity XR2 remote is the convenient battery level indicator.

If you are experiencing issues with your Xfinity XR2 remote not working, you should check your battery level. To do so, all you have to do is press a few buttons that will show you what state the batteries have reached.

If they are running out, you should replace them and see how your remote responds.

How Do I Reset My Xfinity XR2 Remote?

You may continue experiencing issues with the Xfinity XR2 remote not working even after checking that it is in range and that it has fresh batteries. Before you opt for a replacement, you should reset the remote. This may help fix the problem with little effort.

Here are the steps you should follow when resetting the Xfinity XR2 remote.

Press the Setup Button

Resetting the Xfinity XR2 remote is an easy process, thanks in particular to the inbuilt Setup button. To reset the remote, press and hold the Setup button. After around five seconds, the LED on the remote should change color from red to green.

This will indicate that the reset process has started.

Enter the Factory Reset Code

Once the LED changes from red to green, you should enter the factory reset code. For the Xfinity XR2 remote, the factory reset code is 981. Enter these digits on the remote, and the LED will flash green twice. This will indicate that the factory reset has been completed.

Check the Xfinity XR2 Remote

After entering the factory reset code on the remote, you should test it to see if it works. If the remote responds to input now, there is no need to do anything else. If it continues to not work, you may have to take it to a specialist.

When it comes to issues with the Xfinity XR2 remote, you can contact support or take the remote into an authorized Xfinity/Comcast store. The experts there will be able to provide you either with a solution or with a replacement.

This will help resolve the Xfinity XR2 not working problem and will leave you able to enjoy the benefits of this practical remote.

Conclusion

The Xfinity XR2 remote not working may have several causes, usually triggered by a problem with the batteries or the range. Many of these issues can be solved by performing some straightforward checks, replacing the batteries, or performing a factory reset.

Sign up for our newsletter
Submit
Smart Home Starter
This site is owned and operated by Time Off Club, LLC. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies.