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Insignia TVs are some of the most popular TVs on the market because they are known to be affordable and durable. Insignia also has a whole line of smart TVs for people who want to be able to stream their favorite shows and movies. If the volume on the TV isn’t working though, it’s easy to get frustrated when you are trying to watch your favorite show.
If the volume on the Insignia TV is too low, there might be a problem with the audio settings. There could also be a problem with the TV’s speakers. Fixing the speakers and the audio settings along with a factory reset is usually enough to solve the problem.
You might be wondering exactly how to change the audio settings and check the speakers. Don’t worry. We will cover the exact steps in detail. We will also discuss how to perform a TV restart and factory reset.
Changing the Audio Settings
Your audio settings might have changed if you recently connected the TV to an external audio device such as extra speakers you might have. Your TV could still be trying to connect to the external audio source and no sound will be coming from the TV as a result.
You will need to manually change the settings to get the volume working normally again. Follow these steps:
- Go into Settings.
- Click Audio.
- Click Configuration.
- Turn the volume back to the internal source.
You can also toggle the sound off, wait a few seconds, and then toggle it back on. This should reset the audio settings.
If your TV is new, you might also need to configure the audio settings as sometimes it’s preset to have the audio off from factory settings.
Restarting the Insignia TV
Restarting any smart device will usually fix many basic issues.
Try the following steps:
- Go into Settings.
- Choose Restart from the menu.
- Make sure not to click reset as this serves a different function.
The TV will turn itself off and then back on once it has finished the restart process. Make sure not to click any buttons on the remote while it’s restarting.
The quick restart will clear bugs from the system that might be causing issues with the audio. Once the TV starts up again, try playing something and see if the audio works.
Factory Resetting the Insignia TV
A factory reset is recommended if you tried a restart, and it did not solve the issue. Make sure to do a restart first as a reset will erase all your settings on the TV and you will need to redo everything as if you just bought the TV.
To factory reset, try these steps:
- Press the power button and volume keys on the remote at the same time.
- Wait until the TV turns off and then let go of the buttons.
- Leave the TV alone for 5 minutes without pressing any buttons.
- Turn the TV back on.
Try playing something after the reset and see if the volume is working. If not, there might be a more serious issue with the TV.
Updating the Firmware
Sometimes TVs start experiencing issues with the audio if the firmware is not updated.
Follow these steps to fix the firmware:
- On your computer, go to this website.
- Click Support and Service.
- Enter in your product information which you can find in your TV manual guide.
- Follow the instructions it gives you to download the update on the computer.
- Plugin a USB into the computer and put the firmware on it.
- Take the USB from the computer and put it on the TV.
- Press Menu.
- Click Help.
- Press Enter.
- Choose Update Firmware.
- Click Ok.
- Click Enter.
- Your TV should display a status screen. Do not touch any buttons or turn the TV off.
- When it says the update is complete, unplug the USB.
- Press Enter.
- The TV should restart.
If you tried to update the firmware and the audio is still not working, you will need to contact customer support.
Checking the Speakers on the TV
If you tried to change the audio settings and did a restart as well as a reset, the problem most likely lies with the speakers. Unfortunately, TVs have faulty speakers sometimes. If you have constantly had problems with the volume since buying the TV, this could be the problem.
You might want to consider contacting Insignia support to check your speakers. Explain to them the problem has persisted since the TV was new. Insignia support will probably ask you about the model of TV you have as well as your purchase date, so make sure to have this information on hand.
They might also ask you if you have tried to restart and reset the TV. You can explain to them all the fixes you tried and see if they have additional recommendations.
If the volume on your Insignia TV is low, there is most likely a problem with the audio settings or the firmware. You can check these settings and then give the TV a restart and a reset if needed.